AECOM is seeking a Customer Service Rep I for employment in the St. Louis, MO office.
Position will report to the St. Louis, Mo office, but will physically be working at the client site at 14301 South Outer Forty Rd., Chesterfield, Mo 63017. Limited public transportation available to this site.
The customer service representative is responsible for receiving incoming telephone calls, e-mails and correspondence from the public, emergency agencies, and employees; conducts research to answer routine questions or to take action, and provides follow up to customers. Complex questions and nonstandard issues are referred to the appropriate personnel. Responsibilities are performed under moderate supervision.
The responsibilities of this position include, but are not limited to:
Mails requested materials such as maps and information booklets to outside agencies and the general public.
Researches department or district manuals, or makes inquiries to obtain answers to customer questions; informs customers of what actions are being taken with regard to questions or concerns.
Notifies appropriate department personnel to act on customer concerns or emergency situations; follows up with appropriate department personnel to ensure response has been made to customer.
Completes documentation regarding customer service activities and maintains customer database; compiles and provides requested information to department personnel.
May work with Transportation Information Center staff to disseminate Intelligent Transportation System information to customers calling in or to department employees or emergency agencies responding to incidents.
May be responsible for radio dispatch (base radio) for district operations; may handle over dimension permits.
May help organize public and special events.
May develop spreadsheets to manage mailing lists, speakers and events; may create databases to manage direct mailings as well as maintain district bulletin boards.
May compile and maintain internal communication documents such as district telephone book and department performance records.
Performs other responsibilities as required or assigned.
High School diploma
2 years of experience in a call center, or two years of college education.
Due to nature of the work U.S Citizenship is required
Proficiency using Microsoft Software Suite.
Self-motivated and excellent at multi-tasking; ability to perform well under pressure in a fast paced environment; thorough knowledge of the local roadway system. Ability and Flexibility to work a variety of shifts.
Associates degree in related field or equivalent mix of education and practical experience
An intimate knowledge of state roadways, including their alternate names, the jurisdiction they are located, where the jurisdiction changes and alternate routes when available
Proficiency using Microsoft products
National Incident Management System, ICS 100 and ICS 700 Certificates.
Previous experience as a transportation Customer Service Representative
What We Offer
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here to view the EEO Is The Law poster.
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Design and Consulting Services Group (DCS)
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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.