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Job Details

Call Center Specialist

Location
Eau Claire, WI

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Call Center Specialist



**MEMBERS ONLY**SIGN UP NOW***. 24/7 Call Center provides information, support, and innovative solutions to individuals, customers, and businesses. We value employees that are passionate about delivering excellent service through superior written/verbal/interpersonal communication, analytical - problem resolution, as well as a desire and drive to help build, grow, and change with a fast moving company.



Position Summary: This position is responsible for performing a wide range of tasks while providing telephonic assistance to consumers, Aurora employees, and contracted businesses.



Professional Communication/Documentation:


  • Manage activities securely and confidentially while maintaining professional therapeutic boundaries
  • Operate a multiple-line telephone system and respond to calls promptly
  • Prioritize a variety of incoming calls/emails and direct to appropriate resource
  • Provide assistance/support while utilizing problem resolution techniques
  • Analyze and de-escalate calls as necessary, remaining calm in any type of situation
  • Document telephonic support services and maintain accurate schedules
  • Write reports and correspondence
  • Conduct calendar/appointment reminders or modifications
  • Communicate training tracking/documentation to corporate office
  • Effectively present information to individuals, small groups, staff, and management
  • Provide team support and assistance in orientation/training of new team members
  • Implement creative problem solving and excellent customer service skills


Essential Skills:

  • Solve practical problems and interpret oral, written, and diagram instructions
  • Answer questions clearly, completely, and precisely
  • Proficient use of Windows applications - Microsoft Word, Excel, Outlook, and ACCESS
  • Accurate keyboarding and data entry
  • Knowledge of Kronos and ability to learn new software
  • Successfully work in a team environment and independently
  • Understanding of - or capability of learning about - mental health services/support
  • Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations


Essential Requirements/Functions:

  • Associates degree from a two year/technical college, six months one year related experience/training, or equivalent combination preferred
  • Acceptable Background Character Verification
  • Ability to sit and operate a computer for extended periods of time, answer multi-line telephone(s), put supplies away, and load paper into equipment
  • Capability of lifting up to 50 lbs. Must be able to twist, turn, squat, bend, reach, pull, push from high/low position, raise arms above shoulder, walk, climb stairs, and use hands and fingers
  • Work in quiet to moderately noisy, traditional office setting


If you are looking to a make a difference, join the Aurora team!


**MEMBERS ONLY**SIGN UP NOW***. is a proud to be an Employee Owned Company!


An EOE/AA Employer

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