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Information Technology Specialist Help Desk Support WSDOT

Company name
Electronic Transaction Consultants Corporation

Seattle, WA

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Job SummaryWorks independently under general direction of ETC IT\/IS Manager; is highly organized; is able to communicate regularly on project and task progress; responsible for resolving issues in a timely manner; must possess excellent communication skills both written and verbal. Candidates must have strong work ethic and possess the ability to work with minimal supervision.Essential FunctionsThe candidate will administer help desk support to users at all levels onsite. Tasks will include, but are not limited to:Provide technical assistance and support for all incoming queries and issues related to computer systems, software,(IVR) and hardware.Install, test and configure new workstations, peripheral equipment and software.Respond to email messages and ticketing system for customers seeking assistance.Ask questions to determine nature of problem.Walk customer through problem-solving process.Run diagnostic programs to resolve problems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Take ownership to monitor and respond quickly and effectively to requests received through the IT helpdesk and Central Support for escalations.Modify configurations, utilities, software default settings, etc. for the local workstation.Maintain inventory of all equipment, software and software license.Administer user accounts in Active Directory, 3rd party applications as well as internal applications.CompetenciesAbility to triage and understand highly technical software and hardware problemsVery well organized and ability to prioritize and coordinate multiple issues concurrentlyExcellent ability to communicate (verbally and written) as this position will communicate directly with end users.Maintains a regular and predictable attendance for assigned shift.Work EnvironmentWork will be primarily performed indoors in varied settings like work stations, server rooms and conference rooms.Physical DemandsMust be able to life equipment up to 40lbs on a regular basis. High school Diploma or equivalent requiredTwo or more years working in a Support Services\/Help Desk environment requireIntermediate user administration of office 365Expert knowledge of Symantec GhostCastIntermediate knowledge of McAfee antivirusBeginner knowledge Cisco networking hardwareCall Center Experience a mustUnderstanding of PCI and SOX conceptsIntermediate knowledge of Windows operating systems (Windows 7, Server 2012) GPOBeginner knowledge of PowerShell scripting Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Electronic Transaction Consultants provides equal opportunity to all employees and applicants for employment, promotions, and transfers without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristics in accordance with applicable federal, state and local laws.

Company info

Electronic Transaction Consultants Corporation
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Company Profile
For more than a decade, ETC Corporation has delivered innovative solutions to the toll industry that increase mobility, improve operational efficiency, and support high levels of customer service. Today, ETC’s solutions collect nearly one-third of the toll transactions in the United States on some of the most technically advanced toll facilities in the industry. These solutions enable all-electronic toll collection, dynamic pricing, HOT lanes, interoperability, and open road tolling. ETC’s integrated lane-to-back office solutions are supported by an impressive array of operations and maintenance services. ETC offers its solutions and services as both a customer-delivered model as well as through a hosted environment at ETC’s state-of-the-art technology and operations centers

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