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Job Details

Call Center Representative

Salary
$19.00 /Hour

Location
Scotts Valley, CA

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Profile

Ref ID:
00070-9501419741
Classification:
Account Executive/Staffing Manager
Compensation:
$19.00 to $19.00 per hour
CUSTOMER SERVICE REPRESENTATIVE DEFINITION Under general supervision, the Customer Service Representative provides information and assistance to customers about all transit services. This is accomplished by answering questions in person, by email, and on the phone; assisting customers with general inquiries and directing their inquiries to other departments for additional assistance when appropriate, processing lost and found items, distributing literature and policies throughout the County and assisting with public information programs. Participates in community outreach as needed or as assigned; verifies and processes photo identification cards, and similar customer service activities. Other duties may include assisting other Customer Service Representative personnel, providing verbal translation services, and representing off-site events as scheduled. EXAMPLES OF DUTIES ?Revenue Sales/Cashier Performs sales activities including print encoding media (PEMs), transit tickets, passes, and coupons, operates cash register, and performs credit card transactions; Reconciles booth sales; Assists with student passes and exchanges; Provides customers with route, schedule, and fare information for transit services; Explains different fare media options to customer; Takes photos of customers and employees/retirees or their dependents for either customer identification (ID) pass or employee/dependent ID badge. ?Call Center/Information Services Provides prompt responses to customer questions regarding all local and regional transportation services, route and schedule information using street map directory, computer terminal, or other travel planning tools and software; Directs customers to terminals and provide educate on the use of ticket vending machines (TVMs), bus fare boxes or other equipment as required; Documents and respond to customer complaints through the Customer Service Report process as assigned; Demonstrates patience and problem solving skills; Provides verbal bilingual(English/Spanish) services as needed; Demonstrates sensitivity and excellent customer service skills when dealing with all customers; Processes lost and found items in accordance with policy Please contact [Click Here to Email Your Resumé]
, [Click Here to Email Your Resumé]
for more information on this position About **MEMBERS ONLY**SIGN UP NOW***. **MEMBERS ONLY**SIGN UP NOW***. is the world's leader in detail oriented staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our detail oriented staffing managers connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our office temps' skills and match them with the needs of top employers in their area. ? 2017 **MEMBERS ONLY**SIGN UP NOW***.. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Job Requirements
CUSTOMER SERVICE REPRESENTATIVE DEFINITION Under general supervision, the Customer Service Representative provides information and assistance to customers about all transit services. This is accomplished by answering questions in person, by email, and on the phone; assisting customers with general inquiries and directing their inquiries to other departments for additional assistance when appropriate, processing lost and found items, distributing literature and policies throughout the County and assisting with public information programs. Participates in community outreach as needed or as assigned; verifies and processes photo identification cards, and similar customer service activities. Other duties may include assisting other Customer Service Representative personnel, providing verbal translation services, and representing off-site events as scheduled. EXAMPLES OF DUTIES ?Revenue Sales/Cashier Performs sales activities including print encoding media (PEMs), transit tickets, passes, and coupons, operates cash register, and performs credit card transactions; Reconciles booth sales; Assists with student passes and exchanges; Provides customers with route, schedule, and fare information for transit services; Explains different fare media options to customer; Takes photos of customers and employees/retirees or their dependents for either customer identification (ID) pass or employee/dependent ID badge. ?Call Center/Information Services Provides prompt responses to customer questions regarding all local and regional transportation services, route and schedule information using street map directory, computer terminal, or other travel planning tools and software; Directs customers to terminals and provide educate on the use of ticket vending machines (TVMs), bus fare boxes or other equipment as required; Documents and respond to customer complaints through the Customer Service Report process as assigned; Demonstrates patience and problem solving skills; Provides verbal bilingual(English/Spanish) services as needed; Demonstrates sensitivity and excellent customer service skills when dealing with all customers; Processes lost and found items in accordance with policy Please contact [Click Here to Email Your Resumé]
, [Click Here to Email Your Resumé]
for more information on this position About **MEMBERS ONLY**SIGN UP NOW***. **MEMBERS ONLY**SIGN UP NOW***. is the world's leader in detail oriented staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our detail oriented staffing managers connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our office temps' skills and match them with the needs of top employers in their area. ? 2017 **MEMBERS ONLY**SIGN UP NOW***.. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
**MEMBERS ONLY**SIGN UP NOW***. is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our **MEMBERS ONLY**SIGN UP NOW***. temporaries' skills and match them with the needs of top employers in their area.
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All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2018 **MEMBERS ONLY**SIGN UP NOW***.. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
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