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Job Details

Customer Service

Company name
EZCORP, Inc.

Location
Green Bay, WI

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Job Description
EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team. EZCORP provides our full-time employees with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Start your career as a Trainee in our 6-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the programContinue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hourExcel and explore opportunities to promote to the Lead Pawnbroker (Shift Supervisor) positionFollow the Career Path and apply for a Store Manager in Training position which includes a 12 week training program to build the foundation to run your own storeIn addition to a great career, here are some of the other things we offer our Team Members: Competitive WagesMonthly Bonus PotentialComprehensive Health Insurance PackageGreat Working Hours401(k) with Company MatchGenerous Paid Time OffHoliday PayPaid community service timeCustomer Service Representative (Pawn Broker) Job Responsibilities: This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phoneProcessing sales, loans, and extensionsComing to jointly satisfactory terms regarding items to be pawnedPerforming opening and closing store proceduresContacting customers to generate new and repeat business As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day! Requirements for the Customer Service Representative (Pawnbroker) role include: High school diploma or GEDMinimum 1 year of customer service experience or retail experienceExcellent communication and interpersonal skillsWork well independently and as member of a TeamMultitaskAbility to offer and describe various solutions and benefits to the customerAble to pass a criminal background check and drug testKnowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plusAdhering to all company policies, procedures, and regulationsSales background, a plusBilingual, a plus

Company info

EZCORP, Inc.
Website : http://www.ezcorp.com

Company Profile
Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Mexico and consumer loans in Mexico. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained.

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