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Senior Call Center Representative- Contact Center

Plymouth, MN

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Description **MEMBERS ONLY**SIGN UP NOW***. is hiring for SENIOR CALL CENTER REPRESENTATIVES! Do you have at least 9 months of experience working in au00a0call center? Are you ready for the next step in your career? VERY COMPETITIVE SALARY and BENEFITS!u00a0 **Possibility of working from home after 9 months of employment **u00a0 **$500 Sign-on Bonus** Training starts on August 27th, 2018 *Variety of shifts available; including early morning **MEMBERS ONLY**SIGN UP NOW***. is seeking motivated individuals who would like to grow their career in the banking field. Our Senior Call Center Representative position will prepare you for this rewarding career by providing you with 12 weeks of intense training covering every aspect of retail banking. Once complete, youu2019ll be an advocate for our customers, answering their questions and providing world class service as well as handling escalated calls.u00a0 You will be rewarded for your success with promotional opportunities within our organization. At TCF, we believe internal promotions are the key to our growth so we actively prepare our team members for their next role.u00a0 This position is for those who are eager to learn, thrive in a challenging role and would like to see their hard work recognized and rewarded. If this sounds like you, we invite you to start your career with TCF today! Responsibilities: Researches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete and timely. Resolves routine problems and takes the necessary action to satisfy customers and internal departments. Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization.Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately. Continually portrays and projects a positive and professional image of TCF.Consistently achieves the established standards of the position as set by management. Has a thorough knowledge of TCF policy and procedure.Keeps currently informed of changes in policy, procedure and services in order to provide accurate information to customers.Promotes interest in TCF products and services. Handles more difficult or complex calls such as online banking or critical products and services. Rewards: Monthly bonus plan recognizes your quality, efficiency and ability to recommend the right products and services to our customers. Promotional opportunities are available in your first year for high performing individuals. Customer Service Consultants can move on to become Senior Consultants, Lead Consultants, Product Specialists, Trainers, Quality Specialists and Supervisors,u00a0Problem Resolution Specialists, Online Account-Opening Specialists, and Customer Outreach Specialists. Start or finish your education, TCF offers tuition reimbursement! A comprehensive benefits plan including medical, dental, vision and 401(K). For more details on our benefits, click on the Employee Benefits link on our career page. Training, training and more training: youu2019ll learn new skills that will benefit you for a lifetime. Qualifications Qualifications: High school graduate or equivalent 9 months of experience in a call center setting PC & internet skills with ability to multi-task About TCF Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada. Benefits TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on theu00a0Employee Benefitsu00a0link on our career page. Proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. INDTCFMN#GD

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