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Job Details

Customer Care Associate

Company name
Integrated Resources, Inc.

San Diego, CA

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Job Description
Customer Care Associate \rDuration: 3 Months\rLocation:  San Diego, CA \r \rDescription: \rRequirements/Certifications: \r\r Must be able to work both 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM\r\r\r• Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. \r• Must be comfortable with change - customer service is an ever-changing environment. \r• Responsible for meeting call handling requirements and daily telephone standards as set forth by management. \r• Must agree to observing service for the purpose of training and quality control. \r• Must be a proficient typist (avg. 35 WPM) with strong written and verbal communication skills. \r• Must be able to maneuver through various computer platforms while verifying information on all calls. \r• Must be able to talk and type simultaneously. \r

Job Requirements
• HS/ GED required.\r• Bilingual desirable; not required.\r• Must have call center experience OR have strong admin/clerical experience. 

Company info

Integrated Resources, Inc.
Website :

Company Profile
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. With today’s growing demand for talented and well qualified professionals, it’s more important than ever to partner with a company that employs innovative measures to meet your demands. Our expert team of highly trained counselors work hand in hand with every client forming a partnership of understanding and commitment. Our clients know that they can rely on us for prompt response times and reliable staff to meet their workforce demands. Our employees know that they can trust our support for their career development and personal growth. IRI is proud to be JCAHO Certified by the Joint Commissions of Health, MBE Certified by the State of NJ and the National Minority Supplier Diversity Council (NMSDC) and SBE Certified by the State of NJ.

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