Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Mansfield, MA
View more jobs in Massachusetts

Job Details

Customer Service Rep II

Location
Mansfield, MA

Apply for this job






Profile

• Candidates are required to be flexible to meet 8-hour shift schedules totalling 40 hours per week, Monday-Friday from 8AM EST to 6:30PM EST
• Candidates are required to be flexible to work overtime as dictated by Business Needs (Month End/Quarter End/Year End)


Careers that Change Lives
Are you a passionate, dedicated and a motivated Customer Service Representative looking for a new challenge? In our call-center environment, the Customer Service Representative – Level 2 (CSR II) provides customer service for customers, potential customers, end users, field sales representatives as well as all other departments throughout the company. This is a fast-paced and dynamic environment that requires you to bring your best problem-solving skills to work each day, along with your positive, can-do attitude.
In this role you will impact patient outcomes. Come for a job, stay for a career.

A Day in the Life
In a typical day, the CSR lI places orders, respond to all inquiries including shipping and backorder information and answers product questions. The CSR lI also supports complex accounts by managing their orders and requests.


Call Center Operations:
• Respond accurately, promptly, and effectively with daily call for our inbound call volume
• Place standard and expedited orders in our JD Edwards (JDE) systems.
• Effectively process approved customer returns and credits.
• Develop a comprehensive knowledge of Healthcare's products and services
• Utilize company policies and procedures while providing customer service excellence
• Act as point of contact for information and return coordination in recall situations, offering product alternatives, when appropriate
• Process paperwork to request MSDS, certificate of compliance, sterility, conformance, and origin, proof of delivery information, and NAFTA information
• Respond to customers through the Customer Support Mailbox using AAAD.

Problem Solve, Analyze, and Report:
• Research, track, and provide problem resolution relating to freight issues and communicate to the appropriate internal or external customer
• Research product availability and release dates on backordered product and communicate accurate information to our customers
• Work with our distribution centers and carriers to meet schedule delivery requirements
• Determine corrective course of action in problem situations, balancing customer satisfactions and financial costs
• Provide customized reports for our internal and external customer
• Provide feedback on process improvement opportunities and provide potential solutions
• Provide best practice examples (technical and KPI) for CSR I and CSR II through role modelling
• Completes projects as assigned in a timely manner
• Identify learning opportunities and share with peers and management team

Must Have:
• High School Diploma required
• 2 years Customer Service and/or Call Center experience required

Nice to Haves:
• Bachelor's Degree preferred
• Excellent oral and written communication skills
• Proficient with Microsoft Office including Word, Excel, and PowerPoint
• Experience in JD Edwards (JDE) and Microsoft Access preferred
 

Company info

Sign Up Now - CallCenterCrossing.com

Similar Jobs:
Call Center Representative
Location : Lincoln, RI
Call Center Representative CVS Health • Lincoln RI Job #714805573 Job Description The Digital Call Center Representative must be proficient in the use of all CVS Online, Mobile and Social Media communication platforms in order to ...
Customer Svcs Representative
Location : Boston, MA
\u003Cfont face=\Arial\\u003E\u003Cb\u003EJOB SUMMARY\u00a0\u00a0\u003C/b\u003E\u003Cbr\u003E\u003Cbr\u003EThe purpose of this position is to provide information in response to inquiries about products and services and to handle a...
Clinical Trainer
Location : Bridgewater, MA
Job Description: This position is responsible for assisting with the planning and implementation of Magellan learning projects, programs and performance initiatives for all levels. This position will increase consistency in and e...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21