connection to failed (errno=111, msg=Connection refused)connection to failed (errno=111, msg=Connection refused) Customer Care Representative Job in Madison, WI, 452469544 |
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Customer Care Representative

Madison, WI

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**MEMBERS ONLY**SIGN UP NOW***., an innovative company with an emphasis on smart growth and green built practices, has a great opportunity for a positive, quality-focused individual with exceptional people skills to join our Customer Care team!

Responsibilities include, but are not limited to:

  • Coordinating responses to homeowner warranty calls and emails – scheduling service with the homeowner and trade partner

  • Following up with homeowners to ensure warranty work is completed to their satisfaction.

  • Working directly and daily with the Personal Builders throughout the build and warranty process

  • Assisting in determining and documenting root cause

  • Tracking and reporting service levels, satisfaction, response rates and costs

  • Performing related administrative duties

    The successful candidate will possess strong attention to detail, superior customer service skills along with the proven ability to manage multiple priorities and provide consistent follow-through. Hands-on experience with MS Word and Excel is required. Education and experience in residential construction is desired.

    We offer a competitive salary and excellent benefits. If you enjoy a fast-paced work environment that strives for continuous quality improvement, we welcome you to apply! Successful completion of a pre-employment drug screening is required for extended offers.

    **MEMBERS ONLY**SIGN UP NOW***. is an Affirmative Action and Equal Opportunity Employer.

    Posted: July 13, 2018

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