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Job Details

Call Center Representative

Company name
Aran Eye Associates

Location
Miami, FL

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Call Center Representative

Aran Eye Associates

Miami

FL

Job #666843092

Summary: Call Center Representative(s) work in a fast-paced environment, providing excellent customer service with an outgoing and upbeat personality to a large patient population. Responsibilities Responsible to do appointment scheduling and reschedulesGlaucoma Retina Cornea Minor Procedures Oculoplastic Eye Injections Diagnostic Testing Laser Responsible to call back all appointment requests via email, patient portal and voicemails. Responsible for insurance verification online, email or phone.Care Plus 2020 Eye Care Broward Care Plus Premier (Dade) Coventry Medicare Simply Medicare Premier Responsible for uploading all insurance verification into NextGen. Responsible for Appointment confirmationsWill confirm appointments for patients, Doctor’s office and/or Insurances. Responsible for monthly mail outs for all locations Triage Emergency Calls prior to transferring to the ER Scheduling Department. Responsible for correcting demographics and creating alerts when returned mail is received for new and established patients. Minimum Demonstrated Skills Customer Service experienced Medical terminology knowledge ICD10/CPT code knowledge HMO guidelines knowledge Insurance verification (HMO, PPO, POS, EPO, etc.) Ability to handle multiple tasks simultaneously in a fast paced environment Ability to handle and diffuse patient complaints and disagreements Exceptional communication and interpersonal skills. Experience navigating Electronic Medical Records and Outlook English/Spanish is a must.

Updated 05/16/2018

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Aran Eye Associates

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