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Patient Care Coordinator

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Bannockburn, IL

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Job Description Job #: 866817 Position Details : Position: Patient Care Coordinator Pay Rate: $16/hr Start Date: August 13th 2018 Contract Duration: approximately 3-6 months - chance for conversion based off performance Regular Hours: flexibility to work an 8 hour shift between 7am and 7pm M u2013 F Mandatory OT: throughout the year (especially Jan/Feb/March) there will be mandatory OT when business needs require it. Responsibilities: Receiveu00a0calls and/or make phone calls to patients to: Schedule delivery of medication to a patients home or MD office Will take an average of 100 calls a day or 500 calls a week Enroll a patient into services Answer/troubleshoot questions from patients Help to schedule refill orders Update patient demographics Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member Adhere to and reinforce standard operating procedures and training guidelines specific to HIPAA Other duties as assigned Position Qualifications: Ability to handle an average of 100 calls a day or 500 calls a week This position would require you to access patient records in a database, navigating multiple computer screens and typing accurate notes, while talking to a patient over the phone. Strong communication skills with focus on professional demeanor and empathy Ability to multitask efficiently in a high volume environment Quality and metrics driven environment - agents who are not comfortable being audited and coached on call quality will not be successful Required Qualifications: High School Diploma from an accredited school or equivalent GED 1 year of customer service/call center experience

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