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Job Details

Call Center Supervisor and Traffic Coordinator

Company name
Stivers Staffing Services, Inc

Salary
16.00 - $20.00 /Hour

Location
Olivette, MO

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Call Center Supervisor and Traffic Coordinator

Call Center Supervisor and Traffic Coordinator

Call Center Supervisor and Traffic Coordinator

Our client, a growing  healthcare  product company located in  Olivette, is seeking a Call Center Traffic Coordinator to join their busy team.   This is a full-time, direct-hire, opportunity that pays  within the range of $16.00-$20.00 per hour, plus bonus potential. Additionally, this company offers medical and dental insurance, long-term disability, sick leave, life insurance, 401K, and profit sharing are available.  The schedule for this position is typically 10: 30am-7: 00pm Monday-Thursday, 8: 30am-5: 00pm Friday, and maintain a Saturday/Sunday rotation.

JOB DUTIES: 

Responsible for the successful planning and execution of daily call center operations

Perform facility opening and closing procedures

Create daily, weekly and monthly base schedules and forecasts by analyzing demand

Creating and maintaining all Call Center schedules (shifts, in-services, training, lunch, etc.), and other all Center operations

Seek areas to improve production to fully utilize staff

Monitors call center activities to ensure timely customer service

Provides guidance and assistance in problem resolution

Develops and administers call center policies and procedures

Point of contact for Phone representatives needing assistance with System related issues and communicate to IT Helpdesk

Monitor Cisco system and manage all call center related functions

Conduct bi-weekly one on one’ s with management to review key performance goals

Lead by example with outstanding attendance, positive behavior and focus throughout each day

REQUIREMENTS:

Prior Call Center Supervision experience

Proficiency in Microsoft Office, especially Word and Excel

Strong analytical skills in call volume, employee workloads, and staffing optimization

The ability to identify and solve process challenges through training, analysis of performance metrics, and use of advanced optimization techniques

Monitoring and providing in-day results

Able to remain calm during stressful situations, including interpersonal conflicts between team members  

Strong written and verbal communication skills

Able to work independently and within a team with little supervision

Prior Workforce Management experience preferred

Experience with Cisco platform preferred

Outstanding attendance is an absolute must in this position

Please apply online for immediate consideration. All qualified applicants will be contacted.

Call Center Supervisor and Traffic Coordinator

Call Center Supervisor and Traffic Coordinator

Job Requirements

REQUIREMENTS:

Prior Call Center Supervision experience

Proficiency in Microsoft Office, especially Word and Excel

Strong analytical skills in call volume, employee workloads, and staffing optimization

The ability to identify and solve process challenges through training, analysis of performance metrics, and use of advanced optimization techniques

Monitoring and providing in-day results

Able to remain calm during stressful situations, including interpersonal conflicts between team members  

Strong written and verbal communication skills

Able to work independently and within a team with little supervision

Prior Workforce Management experience preferred

Experience with Cisco platform preferred

Outstanding attendance is an absolute must in this position

Related terms:  csr, customer service representative, customer service rep, customer support, customer assistance, customer assistant, associate, call center, phones, operator.

Call Center Supervisor and Traffic Coordinator

Company info

Stivers Staffing Services, Inc
Website : http://www.stivers.com/

Company Profile
In 1945, Clifford L. Stivers founded a temporary help company to meet the growing demand for temporary clerical services in Chicago. A pioneer in the temporary services industry, Stivers devised his own system of testing skills, hired a statistician to validate test scores, and instituted the concept of quality control. He expanded to Chicago's suburbs in the early 1950's, established branch offices on both coasts in the 1960's, and gradually added offices in major cities in the United States and Canada. Our Company Mission: To conduct business with a dedication to excellence, integrity, and ethics, and to have a positive impact on each person with whom we come in contact

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