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Support Center Specialist

Company name
VPay, Inc.

Location
Plano, TX

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Support Center Specialist

VPay, Inc.

Plano

TX

Job #666844411

FLSA Status: Full-time/Non-Exempt Reports To: Inbound Manager Worksite: On-site Plano, TX Schedule: Training: M-F, 8am - 5pm; Regular: M-F, shifts ranging between 7am - 7pm EEO Category: Administrative Support Workers Company Description: VPay® (~~~) is focused on delivering best-in-class claims payment solutions designed specifically to streamline the payment process while significantly reducing costs - enabling the companies we work with to take control of payment costs no matter how complex the landscape. VPay offers competitive compensation based on experience, an excellent benefits package, and a fantastic work environment that is high energy, dynamic and progressive. Because our business is rapidly growing and changing, you will need to be receptive to a constant state of change. Our office is located in Plano near the intersection of Coit Road and Plano Parkway. Position Description: VPay is seeking full-time, customer focused individuals who have a passion for providing an outstanding service experience. The VPay Support Center was a finalist in the 2017 CCW Excellence Awards for “Best in Class Contact Center under 99 Seats”. The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Take inbound calls and answer questions on product and service information Perform research functions including making outbound calls to validate provider contact information Identify and resolve customer issues Follow up on customer inquiries Research billing and payment issues Update database records as needed Competencies/Qualifications: Some college coursework or college degree preferred 1 years of call center experience preferred Understanding of HIPAA regulations a plus Ability to pass a background check Supervisory Responsibility: This position has no direct supervisory responsibilities, but could serve as a coach and mentor for other positions in the department. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and desk phones. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. EEO/E-Verify: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. VPay participates in E-Verify to confirm work authorization. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Updated 05/16/2018

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