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Customer Care Associate I

Company name
Conduent, Inc.

Anderson, IN

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Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. . Purpose: \u2022Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care. \u2022Using a computerized system, responds to customer inquiries in a call center environment. \u2022To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency. \u2022The purpose of the role is to respond to inbound calls and or written inquiries from clients \/ customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support. Scope: General: \u2022Entry Level with little or no prior work experience \u2022Acquires basic skills to perform routine tasks \u2022Work is routine and requires minimal problem resolution \u2022Completes work with limited autonomy \u2022Works with either close supervision or under clearly defined procedures Primary Responsibilities: \u2022Responds to telephone inquiries and complaints using standard scripts and procedures \u2022Gathers information, researches\/resolves inquiries and logs customer calls \u2022Communicates appropriate options for resolution in a timely manner \u2022Informs customers about services available and assesses customer needs \u2022Prepares standard reports to track workload, response time and quality of input Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex\/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military\/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Company info

Conduent, Inc.

Company Profile

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