DXC Technology Company
DXC Technology (NYSE: DXC)is the world\u2019s leading independent, end-to-end IT services company, helpingclients harness the power of innovation to thrive on change. Created by themerger of CSC and the Enterprise Services business of Hewlett Packard Enterprise,DXC Technology serves nearly 6,000 private and public sector clients across 70countries. The company\u2019s technology independence, global talent and extensivepartner alliance combine to deliver powerful next-generation IT services andsolutions. DXC Technology is recognized among the best corporate citizensglobally. For more information, visit\u00a0http:\/\/www.dxc.technology\/. Job Description: Candidate will answer incoming calls from customers to accept health plan enrollment, answer inquiries, handle complaints, troubleshoot problems and provide information. This position is full time 8 hours a day in a call center environment. Experienced in a call center environment answering phones. Phone coverage encompasses 100% of the workload. Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels. Reviews customer feedback related to customer entitlement and case management and analysis of statistics related to customer access (phone) and case management. Participates in projects for process or quality improvements. Works with escalated customers and recommends actions in post incident reviews. Qualifications: HS graduate or 1 years equivalent work experience in Medicaid or Healthcare background Prior Call Center experience preferred Bilingual in Spanish (reading, writing, speaking) is preferred Skills: Excellent written\/verbal communication skills and customer service skills. Strong attention to detail, knowledge retention, flexibility and ability to remain calm under pressure Office experience and skills, possibly in a lead capacity. Ability to research and resolve inquiries. Self-motivated with strong time management and organizational skills. Ability to work on multiple assignments\/issues with limited instructions from leadership. Knowledge of operating systems and MS Office products
DXC Technology Company
Website : http://www.dxc.technology/
DXC Technology helps clients harness the power of innovation to thrive on change. For more than 60 years, we have successfully guided the world’s largest enterprises and government agencies through successful change cycles. We take pride in our technology independence and our role as a trusted advisor. Our deep experience gives us a clear and confident vision to help clients navigate the future. As the world’s leading independent, end-to- end IT services company, we are uniquely positioned to lead digital transformations — creating greater value for clients, partners and shareholders, and presenting growth opportunities for our people. We are among the world’s best corporate citizens. We have 170,000 employees in more than 70 countries, serving some 6,000 clients. We tap into global talent, powerful next-generation IT solutions and extensive partner relationships to help clients transform digitally and seize opportunities. Our extensive partner network helps us drive collaboration and leverage technology independence. We have established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi, HPE, HP, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.