GREAT LAKES EDUCATIONAL LOAN
Call Center Representative
CALL CENTER REPRESENTATIVE
Why Great Lakes?
Our mission of doing whats right isnt just a slogan. Its the
guiding principle in everything we do. Students and their families
borrow money for college because its an important investment in their
future. Our goal is to help students borrow responsibly, complete
their education, and find repayment solutions that work for them.
That s where you come in!
We need Call Center Representatives who can answer borrower s
questions, contact borrowers whose accounts are past due, and work to
find payment solutions that work for them. You ll help borrowers
understand how much they ve borrowed and the best way to manage their
student loan debt. You ll also help borrowers create a personal plan
to successfully pay back their student loans. Your caring and patient
guidance of calls will help borrowers restore and maintain their
accounts in good standing.
What s Great about Great Lakes?
* Receive Great Pay! The pay for this position starts at
$13.79/hour. Evening positions are eligible for an additional
$1.00/hour differential. Bilingual (Spanish) individuals can earn
an additional $1.50/hour differential. Our Professional
Development Path boosts career development for Call Center
Representatives. In as little as three months, Representatives who
acquire new skills can receive salary increases and/or title
changes, encouraging Representatives to have more control of their
* Enjoy Great Benefits! We reward dedicated employees with a
positive work environment, including benefits that support their
financial future, personal satisfaction, and career development.
Just as we help student loan customers find solutions that work
for their lives, we also equip our employees with tools, benefits,
and information to enjoy quality of life through health, work-life
balance, financial stability, and growth.
* Do Great Things! Every Great Lakes employee enjoys unique
opportunities to join in and change lives. Employees can get
involved and support education causes locally through our Great
Lakes Gives program:
* Support our adopted schools by collecting school supplies,
healthy snacks, books, winter clothing, Box Tops for
Education, and more to help meet the basic needs of students
and staff. Our employees also connect as pen pals with
students at the adopted schools. Each of our offices has
adopted a nearby school that welcomes the extra assistance our
* Unite for our annual company-wide United Way campaign, by
pledging and participating in a variety of fun events in
support of education initiatives and other causes in each of
our communities. Employee giving has been multiplied in recent
years by a Great Lakes corporate match supporting education.
Have a Great Time! Activity committees at each site plan fun
activities and events throughout the year including events for family!
What are we looking for?
The perfect candidate can talk to anyone over the phone. Our Call
Center Representatives are patient and caring and must be able to
negotiate and problem solve on a daily basis. Representatives must be
able to easily and frequently change from one activity to another
while operating a computer keyboard.
When does training start?
* Three week training class dates anticipated to be: March 12 March 30, 2018
* In-class training: 10:30 AM-7:00 PM, Monday through Friday, for 15
* Participation each day is required.
What is the schedule?
After training is complete:
Full-time position hours are 12:30 - 9:00 p.m. Monday - Friday. NO
The regular part-time (12-19.5 hours per week) schedule begins Monday
- Friday. Work a minimum of 3 hours per shift and 3 days per week. NO
WEEKENDS! Flexibility to work additional hours during the summer
months and other times during the year will be based on each
Part-time hours are flexible and will be agreed upon with each
candidate offered a position. Hours will be available between 9:00
a.m. - 9:00 p.m.
Great Lakes is a company that embraces growth, inside and out. Our
employees are given experiences, tools, and support to develop
personally while also growing their careers. Employees enjoy unique
opportunities to change lives locally via our Great Lakes Gives
program in which we support schools near each of our office locations
by collecting supplies, snacks, books, and more to help meet the needs
of students and staff. On a broader scale, we are also committed to
investing in our communities via large-scale initiatives. Since 2006,
weve committed over $260 million with one goal in mind: to get more
students into and through college.
Just as we help student loan customers find solutions that work for
their lives, we also equip our employees with tools, benefits, and
information to enjoy quality of life through health, work-life
balance, financial stability, and career growth. Check out our
outstanding benefit package!
How should you apply for this great job?
If you like to make a difference and want to have a lot of fun along
the way, we encourage you to explore opportunities with Great Lakes at
************************. Click here to hear firsthand experiences of
what it s like to work at Great Lakes.
Great Lakes has contractual obligations that require criminal,
employment and education background investigations as a condition of
employment. H-1B sponsorship (initiation or transfer) is not provided
Great Lakes is an equal opportunity employer of veterans and
individuals with disabilities. If you are a veteran or military member
approaching the transition to the civilian workforce and would like
assistance with the employment process at Great Lakes, please contact
us at ************. We invite all applicants to complete the Voluntary
Affirmative Action questions when submitting application materials.
The questions are found at the end of the online application process.
To learn more about our commitment to Equal Employment Opportunity,
please visit our website.
* Equal Opportunity Employer/Protected Veterans/Individuals with
* Please view Equal Employment Opportunity Posters provided by OFCCP
* The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay
of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractors legal duty to
furnish information. 41 CFR 60-1.35(c)
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GREAT LAKES EDUCATIONAL LOAN