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Job Details

Patient Access Rep II

Company name
CHI Franciscan Health

Burien, WA

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Franciscan Medical Group is currently looking for a full time Patient Access Rep II for the Franciscan Primary Care Clinic in Burien. Coordinated patient centered medical facility with team based approach to patient care. Flexible and variable schedule. No weekends or holidays required! CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach \u2014 physical, emotional, and spiritual \u2014 is essential to healing the whole person. Come join our team! Job Summary:\u00a0 Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and\/or on the phone to perform follow-up activities.Work includes: 1) ensuring patient is checked in\/out for care, 2) collecting and entering demographic and financial data in the patient\u2019s medical record, 3) gathering\/validating insurance information using routine methods, scheduling patient appointments, 4) collecting co-pays, co-insurance and prior balances, 5) obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and\/or surgical procedures, and 6) working with patients to ensure the patient\u2019s referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients\u2019 insurance carriers, ever needed. Work requires critical thinking, hearing the needs of the patient meeting those needs by offering multiple options and solutions, knowledge of insurance authorization\/billing requirements and privacy\/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent following proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are required offering the highest level of service to every patient every time.\u00a0This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly. The incumbent may also be located in a Call Center environment interacting with patients on the phone. Essential Duties: Registers and\/or checks patients in\/out.\u00a0 Handles and reconciles payments. Continually monitors and reconciles issues prior to patient visit. Processes referral orders and\/or pre-authorizations. Coordinates appointments and ancillary services.\u00a0 Responds to patient questions regarding routine billing and insurance matters. Coordinates patient instructional\/educational activities. Qualifications Job Requirements:\u00a0 One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred.

Company info

CHI Franciscan Health
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Company Profile
CHI Franciscan Health, based in Tacoma, Washington, includes eight full-service hospitals (St. Joseph Medical Center, Tacoma; St. Francis Hospital, Federal Way; St. Clare Hospital, Lakewood; St. Anthony Hospital, Gig Harbor; St. Elizabeth Hospital, Enumclaw; Highline Medical Center, Burien), Harrison Medical Center in Bremerton and Silverdale, Regional Hospital; Franciscan Medical Group, a regional network of primary-care and specialty-care clinics, physicians and other professional providers; in-home and inpatient hospice and palliative services; same-day surgery centers; dialysis centers; occupational health and physical therapy clinics; and centers for advanced medicine in women’s care and heart and vascular services. Franciscan is a non-profit 501-c 3 organization and is affiliated with Catholic Health Initiatives. Historically, seeds for CHI Franciscan Health were planted in 1891 when the Sisters of St. Francis of Philadelphia established St. Joseph Hospital in Tacoma (now called St. Joseph Medical Center). The organization’s health care ministry has grown with the enduring goal of fulfilling the spiritual, emotional and physical needs of those we serve as emphasized in our Mission and Values.

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