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Job Details

Call Center Representative

Company name
Georgia Urology, P.A.

Location
Norcross, GA

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Reporting to the Call Center Manager the CCR will be highly focused on delivering exceptional care to Georgia Urology patients and customers in a professional manner.Scheduling patient appointments and procedures following practice guidelines and protocols.Collecting patient demographics that are accurate and complete. Answering incoming patient calls in a courteous and professional manner.Professional identification of self and Georgia Urology, P.A.Properly transferring calls.Keeping a positive attitude and self control in dealing with difficult callers and situations.Accurately populating demographic information and scheduling comments.Following established scheduling procedures.Must work with team members in a respectful and professional manner.Commitment to adhering to GAU’s Code of Conduct and Professional Standards of Conduct.Performs other duties as assigned.Education\/TrainingH.S. Diploma or the Equivalent.Must have previous experience scheduling appointments in a healthcare company or medical office environment.Must be able to interact positively with physicians, patients and co-workers.Must efficiently assimilate multiple pieces of information to accomplish required tasks.Must possess HIPAA knowledge.Skills & Abilities:Must demonstrate exemplary customer service skills on a consistent basis.Must have knowledge of healthcare insurance plans.Computer literacy:Proficiency and working knowledge of Medical software applications and Microsoft Office.Driving Requirements:A valid State of Georgia Driver’s License and reliable transportation is required.Physical Demands: This position requires a substantial amount of standing, sitting and working at a computer station throughout the day.Work Environment: Must be flexible and available to work at different locations.

Company info

Georgia Urology, P.A.

Company Profile

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