Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Call Center Supervisor Mercer Marketplace
Norwood, MA
Apply Now >
Call Center Supervisor Mercer Marketplace
MMC, Inc.
Norwood, MA
Apply Now >
Call Center Supervisor Mercer Marketplace
Mercedes-Benz USA
Norwood, MA
Apply Now >
Work-From-Home CE Expert /Event Support
eBay, Inc.
Boston, MA
Apply Now >
Workforce Analyst
Randstad Holding nv
Waltham, MA
Apply Now >
View more jobs in Norwood, MA
View more jobs in Massachusetts

Job Details

Call Center Supervisor Mercer Marketplace

Company name
Mercer LLC

Norwood, MA

Apply for this job

4 hit(s)  


Manages a small to medium sized unit by coordinating their workload, ensuring proper staffing, conducting performance evaluations, approving compensation and monitoring development. Oversees and supervise a small team of customer service representatives and respond in a timely manner to phone and e-mail inquiries from consultants and clients to resolve customer issues. Conducts extensive research by reviewing all available internal resources and external client knowledge to answers inquiries and resolves problems. Helps leadership to develop and implement customer service strategies for clients through high quality and efficient responses. Provides guidance to junior customer service representatives on how to respond to client inquiries by sharing extensive knowledge and experience and suggesting responses to resolution of client issues. Monitors e-mail deliverability on all e-mails and tracks usage to identify opportunities for product and service improvements. Suggests customer service process improvements to management for consideration. Qualifications College Degree required 2-5 years Call Center Management experience Proven leadership experience required, with a focus on goal setting and coaching \uf0a7 Strong interpersonal skills with the demonstrated ability to gain the confidence, respect and trust of senior executives, clients and staff \uf0a7 \uf0a7 Demonstrated ability to function effectively as a team-oriented leader, able to work independently but also lead cross-functionally. \uf0a7 Proven ability to exercise sound judgment and strong problem solving skills. \uf0a7 Effective written and verbal communication skills, including the ability to communicate internally as well as externally with remote locations, external partners and clients, and vendors. \uf0a7 Must demonstrate strong active listening and follow-up skills, planning, prioritizing, organization, analytical and customer\/employee relations skills in the performance of all essential job functions Job Client & Customer Services

Company info

Mercer LLC
Website :

Company Profile
Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset – their people. Mercer's more than 20,500 employees are based in more than 40 countries, and we operate in more than 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy, and human capital.

Similar Jobs:
Customer Service Representative
Location : Westborough, MA
Customer Service Representative - Offer on 5/25/18 ACS Group in Westborough MA USA Compensation $16 Hourly Benefits Offered 401K, Dental, Medical, Vision Employment Type Other Why Work Here? “Global Organisation!” We have 19 newly...
Remote Customer Service Representative','18004272','!*! As the nation’s leading bottled water company, Nestlé Waters North America Inc. is dedicated to providing customers with healthy hydration options. Alongside that, we are als...
Call Center Specialist
Location : Woburn, MA
Ref ID: 02130-9501273281 Classification: Customer Service Compensation: $14.00 to $14.00 per hour Our client, a veterinary hospital located in Woburn, MA is looking for a Call Center Specialist. The Call Center Specialist will be ...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168