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Contact Center Representative Call Center

Company name
St. Vincent Heart Center

Indianapolis, IN

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Job Description Job Summary: The Contact Center Representative answers incoming calls and performs triage of inquiries. Responsibilities: Responds to telephone and\/or Internet inquiries from customers seeking information and\/or resources., following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. May perform additional clerical duties as assigned. Qualifications Licenses\/Certifications\/Registration: Preferred Credential(s): \u00a0None Required Education: Minimum Qualification: High School diploma or equivalent Work Experience: Minimum Qualification: One year of experience working in a customer service role. Preferred Qualification: Experience working within a call center environment. Healthcare office experience. Call Center experience. Medical Terminology useful. Able to Multi Task

Company info

St. Vincent Heart Center

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