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Job Details

Specialist Enrollment Operations

Salt Lake City, UT, United States

Posted on
Jan 02,2019

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***Available to Current WGU Employees ONLY***
Position Summary
The principal mission of **MEMBERS ONLY**SIGN UP NOW***. is to improve quality and expand access to post-secondary educational opportunities by providing a means for individuals to learn independent of time and place and to earn competency-based degrees and other credentials that are credible to both academic institutions and employers.
The Specialist, Enrollment Operations is responsible for supporting and implementing operational support of WGUs student Enrollment department. This position will work cross functionally within Enrollment and other WGU departments to implement comprehensive operational strategies and changes that will enable WGU to meet enrollment and retention targets and maintain a positive student and employee experience. This position will work closely with all levels of WGU leadership and employees to ensure operational excellence is achieved.
Essential Functions and Responsibilities
Top Priorities
Gather and Analyze enrollment trends using analytical and statistical tools
Create and Maintain performance Dashboards for all enrollment teams
Inter-department Collaboration
Work closely with other departments to identify areas of opportunity to improve student clearing
Work with IR to ensure Cognos, CAREforce, Banner, and other systems are operating properly
Lead cooperative efforts among departments to strengthen communication channels and processes
Acts as a technical advisor and may assist in completing tasks to achieve team deliverables
Project Management
Provide input in various projects as it pertains to data quality, tracking and metric analysis to provide points of clarification toward success of projects or not
Identify and eliminate bottlenecks, opportunities, and inefficiencies with regards to data and analysis to improve efficiency and student experience
Self-Manage through various projects as needed
Reporting and Information Management
Develop and Distribute appropriate reports and data to improve performance
Coordinate data points with Sr. Managers, Managers, Ops Manager, Director of Ops
Develop new or existing reporting tools
Coordinate dissemination of information to enrollment team strategically
Ensure Sr. Manager’s and Manager’s set goals properly in appropriate systems
Oversee onboarding of new employee access to primary systems
Specific Tasks
Gather and compile daily reporting of Enrollment Reports, Student Feedback on Enrollment Portal
Create weekly, monthly reporting of Contact Reports, Student Surveys deployment and results
Mange exiting Enrollment Counselor leads to active Enrollment Counselors
Troubleshooting various systems and processes daily
Dashboard / Listboard Management – Ensuring tools are accurate and up-to-date
Additional Duties
Assist leadership team in employee recognition efforts
Take on additional strategic initiatives, as assigned
Required Skills
Required Skills:
Strong oral and written communication and demonstrated human relation skills
Basic mathematical skills, strong Microsoft Excel skills preferred
Demonstrated problem solving skills
Experience in a call center environment
Ability to use a personal computer and Internet experience essential. Capable to work remote web media for remote communications and presentations
Required Experience
Minimum Qualifications
2-5 years industry experience
Bachelor’s degree required
Preferred, educational background, business, communication or related field
Strong experience with distance education and distance learning students is preferred
Minimum WGU enrollment experience of 2 years
Job Location
Salt Lake City, Utah, United States

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