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Job Details

Bi-Lingual Member Services Rep

Company name
Ultimate Staffing

Location
Clearwater, FL

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Profile

Bilingual Member Coordinators:

Answers all incoming calls from clients and patients, responding to these calls appropriately, while maintaining a professional, courteous demeanor.  Will also ensure that appropriate charges, diagnosis and level of service are identified for services rendered and documented according to Corporate and Carrier compliance guidelines.

Essential Duties and Responsibilities:

•    Provide professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office. 

•    Interact with other staff members to resolve problems and must ensure that all communication is positive and productive

•    Maintain confidentiality at all times whether in reference to confidential financial information or as it relates to medical information for specific patients

•    Schedules priorities to meet deadlines as determined by management

•    Adhere to all company policies and procedures.

•    Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.

Non-Essential Duties and Responsibilities:

•    Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

•    High School Diploma

Experience:

•    Two (2) years healthcare customer service experience preferred

•    Experience in public safety or medical services

•    Experience with urgent and emergency services preferred

•    Experience in a call center environment customer service preferred

Knowledge and Skills:

•    Microsoft Office Suite

•    Medical terminology helpful

•    Knowledge of Medicare, Medicaid and commercial claims processing preferred

•    Effective oral, written and interpersonal communication skills required

•    Bilingual is a must.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job requirements

Bilingual Member Coordinators:

Answers all incoming calls from clients and patients, responding to these calls appropriately, while maintaining a professional, courteous demeanor.  Will also ensure that appropriate charges, diagnosis and level of service are identified for services rendered and documented according to Corporate and Carrier compliance guidelines.

Essential Duties and Responsibilities:

•    Provide professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office. 

•    Interact with other staff members to resolve problems and must ensure that all communication is positive and productive

•    Maintain confidentiality at all times whether in reference to confidential financial information or as it relates to medical information for specific patients

•    Schedules priorities to meet deadlines as determined by management

•    Adhere to all company policies and procedures.

•    Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.

Non-Essential Duties and Responsibilities:

•    Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

•    High School Diploma

Experience:

•    Two (2) years healthcare customer service experience preferred

•    Experience in public safety or medical services

•    Experience with urgent and emergency services preferred

•    Experience in a call center environment customer service preferred

Knowledge and Skills:

•    Microsoft Office Suite

•    Medical terminology helpful

•    Knowledge of Medicare, Medicaid and commercial claims processing preferred

•    Effective oral, written and interpersonal communication skills required

•    Bilingual is a must.

Company info

Ultimate Staffing
Website : http://www.ultimatestaffing.com/

Company Profile
Ultimate Staffing Services and its sister divisions, Ledgent (accounting and finance staffing), Ledgent Technology (technology professionals) and Adams & Martin Group (legal staffing) recognize that we have a unique opportunity to do something special. Our company is a vehicle for many to enhance lives. The ability to fulfill our promise, "We love to create remarkable experiences, every person, every time®", is an ambitious goal and within our reach. The passion that resonates from our coworkers, Ambassadors and customers as we fulfill this promise defines this journey and propels us into the future

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