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Job Details

Client Service Specialist I

Location
Fort Washington, PA

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Client Service Specialist I
Kforce

Fort Washington
PA
Job #714805100
Kforce has a client in search of a Client Service Specialist I in Fort Washington, Pennsylvania (PA).Essential Functions:
Handle inbound and outbound calls via 800 lines
Respond to customer communications via email and phone
Maintain service, quality and timeliness standards
Manage priorities and work distribution
Interact with other departments on various projects including new programs, products and technology
Support knowledge management transfer within the department through training, quality and intranet projects
Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
Analyzes transactions, corrects records and adjusts errors as needed on Group policies
Life, Accident & Health license and/or P&C license
Demonstrated skills and abilities to be goal oriented and solve complex issues
Learn multiple products to support revenue growth for program business
Possess excellent organizational and verbal communication skills
Possess excellent written communication skills for customer correspondence
Ability to provide excellent quality service to customers
Demonstrated ability in handling details and key follow up capability
Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
Ability to work independently and as a team member
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Compensation Type:
Hours
Updated 08/11/2018

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