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Job Details

Bilingual Call Center Representative II

Company name
JCPenney (JCP Media Inc.)

Lenexa, KS, United States

Employment Type

Call Center, Customer Service

Posted on
Jan 04,2019

Valid Through
Apr 19,2019

Apply for this job


Bilingual Call Center Representative II

Location:Lenexa, KS, United States-Customer Care 10500 Lackman Rd

Job ID:1038576


Job Description

General Description

We are seeking hard-working and self-motivated Spanish/English Bilingual Customer Service Representatives to join the JCPenney Call Center!

Starting Pay is $14/hr $1/hr bilingual premium. After 90 days, pay increases to $15/hr $1/hr. Also eligible for shift differential


Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders.

May assess needs and suggest alternative products or services to drive add on sales.

Operates a computerized system for tracking, information gathering, troubleshooting of to enter JCPenney merchandise orders, when needed.

Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.

Researches charges and adjustments on previous orders.

Coordinates with .com Facilities, Customer Relations and Store associates on specific orders, as needed.

Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.

Handles escalated calls from customer.

Handles all in-call assistance needed from associates in the center.

Skills and Characteristics:

Ability to appreciate the customer’s perspective. Consistent exhibition of customer service behaviors by showing empathy, patience, and treating a customer the way they would expect to be treated.

Good verbal communication skills: Positive attitude and approaching issues with an optimistic “can do” spirit, active listening to fully understanding and acknowledging the issue before addressing.

Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales.

Satisfactory writing skills as applicable to keyboarding communications.

Understanding of basic mathematical skills, including complex percentages.

Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate.

Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem solving skills.

6 months – 1 year similar tasks.

Job Title:Bilingual Call Center Representative II

Location:Lenexa, KS, United States-Customer Care 10500 Lackman Rd

Job ID:1038576

J.C. Penney Company Inc.

Plano, Texas

Company info

JCPenney (JCP Media Inc.)
Website :

Company Profile
More than a century ago, James Cash Penney founded his company on the principle of the Golden Rule: treat others the way you’d like to be treated – Fair and Square. His legacy continues to this day, as J. C. Penney Company, Inc. (NYSE: JCP) boldly transforms the retail experience across 1,100 stores and to become America’s favorite store. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again. On every visit, customers will discover great prices every day in a unique Shops environment that features exceptionally curated merchandise, a dynamic presentation and unmatched customer service.

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