Kenneth Copeland Ministries
Fort Worth, TX, United States
Oct 18, 2020
Jan 31, 2021
POSITION SUMMARY: Works under normal supervision ministering to the Partners and Friends through telephone calls.
PRIMARY DUTIES AND RESPONSIBILITIES:
Ministers to Partners and Friends through direct telephone contact of both inbound and outbound calls.
Processes basic customer service needs.
Records the contact and the need of the callers in the system.
Follow up on Partners and Friends who have called in for prayer.
Performs other related duties and responsibilities, as assigned.
Education and Experience:
High School Diploma or equivalent
Ministerial call center experience preferred.
Knowledge, Skills, and Abilities:
Must be able to comprehend and speak English fluently and clearly.
Must be able to identify the needs of the caller and determine best how to pray.
Must be able to handle difficult situations on the phone.
Basic computer and word processing skills required.
Knowledgeable in Kenneth and Gloria Copeland teaching materials and beliefs.
Born-again believer filled with the Spirit and adheres to and is in total agreement with the KCM Mission Statement.
Spiritually and emotionally mature, portraying a Godly character that exemplifies the lifestyle and behavior of a Minister of the Gospel, as outlined in the Word of God and KCM ministry handbook.
Copes with sensitive situations and does not disclose confidential information.
Good telephone etiquette with strong interpersonal skills in ministering and one-on-one contact in dealing with ministry Partners and other staff members.
Born again believer and must adhere to the doctrines of this organization as upheld by Kenneth and Gloria Copeland and their appointed representatives.
Prays in tongues for 30 minutes a day.
Must work well with others, as a team and according to Romans 16:17, must not cause dissension and division.
Must maintain a good attendance record.
Responsible to practice the Scriptures concerning tithing. Malachi 3:10.
Position requires ministerial licensing through EMIC. Documents must be completed and submitted within 30 days of hire date. (Licensing must be renewed yearly)
EQUIPMENT TO BE USED:
Basic Office Equipment
TYPICAL PHYSICAL DEMANDS:
Able to lift 30 lbs.
Must be able to sit at workstation for extended periods of time
Requires normal range of hearing and vision
Must be able to work shifts as scheduled
TYPICAL MENTAL DEMANDS:
Excellent communication skills.
Advanced understanding and knowledge of the written Word
Must be able to relate and interact with people at all levels.
Must be able to grasp and apply new ideas.
Must be able to talk and type.
Normal call center environment.
Kenneth Copeland Ministries
Website : http://www.kcm.org/