US Tech Solutions
Customer Service Representative (Bilingual Brazilian Portuguese)
US Tech Solutions
Customer Service Representative (Bilingual Brazilian Portuguese) Location: Charlotte, NC 28262 Duration: 12 months Skills: Bilingual Brazilian Portuguese Years of Experience: 6 months of Call Center Responsibilities: The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio-visual equipment. Responds to customer inquiries and concerns. Follows up with customers to ensure customer satisfaction. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. Contacts customer for additional information and communicating the steps in the work order process. Runs, reviews, and distributes various customer service reports as necessary. May generate and dispatch service request work orders for completion by vendors. May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers. Other duties may be assigned. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Qualifications: High school diploma or general education degree (GED) required. This is for a Bi-lingual Brazilian Portuguese Representative. Must have excellent verbal and written communication skills in both English and Brazilian Portuguese. 6 months minimum Call Center experience required. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to calculate simple figures such as percentages. Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM. About US Tech Solutions: US Tech Solutions is a new age leading total talent solutions provider. Our current revenues are in excess of $140 Million annually. Our staffing solutions include multiple labor categories like IT, Scientific, Clinical, Engineering, Finance, and Professional. We currently support over 80 Fortune 500 clients and are a top supplier in various contingent labor programs. To learn more about US Tech Solutions, please visit us at ~~~. Apply: Interested candidates are requested to send their resume at ~~~
US Tech Solutions
Website : http://www.ustechsolutions.com
US Tech Solutions is a leading Global Consulting and IT services company. We offer a wider range of solutions customized to various verticals and horizontals, as well as providing system integration and strategic consulting right through IT implementation to our customers. We have excellent domain expertise in verticals. As a diverse end to end IT solutions provider, US Tech Solutions offers a range of expertise aimed at assisting customers to compete successfully in the ever changing IT industry. We provide long term solutions with quality as our main focus. Our main branch is located in Jersey City, NJ, and we also have dedicated offshore development centers around the world. US Tech Solutions offer end-to-end IT consulting services using the best practices in the industry. Our solutions include Software Development Services, Engineering Services, Systems Integration, ERP Solutions, Customer Relationship Management, Supply Chain Management, Product Development, Electronic Commerce, Consulting & IT Outsourcing.