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Training Specialist-Contact Center

Company name
Texas Tech University, Health Sciences Center

El Paso, TX

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Extended Job TitleTraining Specialist-Contact CenterOrg Level 1Texas Tech Unv Hlth Sci Ctr El Paso Position DescriptionEvaluates, designs, coordinates and implements training and education programs specific to departmental specialty. Conducts integrated training needs assessments and monitors and reports the effectiveness of training.Requisition ID13462BROptional AttachmentsRecommendation/Referral Travel RequiredUp to 25% Major/Essential FunctionsFacilitates learning and development using various methods for new and existing contact center staff.Monitors, evaluates, and reports on progress of new and existing contact center employees.Audits key performance reports to create refresher training and enhance current and existing knowledge, skills, and abilities.Provides coaching and mentoring sessions with new and existing employees to develop competencies.Monitors and evaluates new-hire and existing staff performance to ensure that institutional and clinical department procedures are followed.Identifies training opportunities to address deficiencies and improve performance.Escalates and addresses deficient staff performance and behaviors to contact center management as necessary.Performs all other duties as assigned.Plans, conducts, coordinates and implements comprehensive training programs for new and existing contact center staff.Develops training courses associated with the introduction of new procedures or services.Grant Funded?No Minimum Hire Rate16.89Pay BasisHourly Work LocationEl Paso Preferred Qualifications5 years of call center experience.1 years training experience.1 years medical setting experienceCampusHSC - El Paso DepartmentAssc Dean Clinical Affairs Elp Required AttachmentsCover Letter, Resume / CV, TranscriptJob TypeFull Time Pay StatementCompensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.Job GroupProfessionals Occasional DutiesMakes recommendations to contact center management regarding new hire concerns and potential issues regarding continued employment.Oversees new and existing staff during training sessions.Maintains accurate records of staff performance and disciplinary action during training sessions.Makes recommendations to contact center management regarding new hire concerns and potential issues regarding continued employment.Organizes and maintains training venues, logistics, and equipment.ShiftDayEEO StatementAs an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.Required QualificationsBachelor's degree in a related field plus three years related experience.Does this position work in a research laboratory?No

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Texas Tech University, Health Sciences Center
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