Health Contact Partners, Inc
HealthFitness has a great opportunity for a Scheduler
to work at our corporate office in Lake Forest, IL. In this position, you will be responsible for scheduling medical appointments and electronic record completion on behalf of our client following client specific protocols with the utmost professionalism and confidentiality. Hours: MWF 10:30a-7p; TTH 8:30a-5p.
Duties & Responsibilities:
Handle medical professionals’ appointment requests:
Search provider database to identify and select the optimal offsite provider(s) that matches the appointment parameters.
Make outbound calls to provider(s) to schedule appointments complying with all facility constraints.
Maintain privacy/confidentiality of participants and employee information following HIPAA and company guidelines and actively participates in URAC and company Quality Management activities as so requested.
Accurately navigate and record data in appropriate tracking systems, which notify IHS onsite medical staff.
Carry out other duties as assigned by management.
Education, Experience & Certifications:
High School diploma or General Education Degree (GED).
Ability to effectively organize and prioritize work demands in a dynamic, fast pace environment.
Ability to continually display a positive attitude and follow directions.
Possess excellent customer service skills including proper grammar, tonalities and clear diction.
Proficient in Microsoft Office Suite, data entry and electronic mail applications.
Excellent written and oral communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
Must be able to work a 40 hour flexible work week and some company holidays that fall during the week.
Ability to sit and use the phone for long periods of time.
Previous customer service and/or call center experience.
Medical terminology a plus.
EOE Minorities/Females/Protected Veterans/Disabled
Lake Forest, Illinois, United States
Business Unit for Reporting
Health Contact Partners, Inc
Phone : -1151
Website : http://www.healthcontactpartners.com/
Health Contact Partners, Inc. (HCP), an Illinois corporation, was established by President and founder, Deb Leon to bring ‘Best in Class’ URAC-accredited health contact center services to direct-to-consumer and healthcare companies. Our round-the-clock services include a nurse line, healthcare advocacy, customer service, inbound and outbound surveys and assessments, consulting and more! Located in Wheeling, Ill., HCP’s management team continually drives its service excellence by its commitment to personal development, training, and motivation for our managers and team members. Our performance capabilities are enhanced by our world-class phone system provider, Avaya, with the Definity Call Center Phone system and FOCAL PRI’s, data T-1, and telecommunications services. HCP’s top management staff combines more than 35 years of call center experience.