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Automotive Business Development Manager

Company name
Beaver Toyota of Cumming

Cumming, GA

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Come join our winning team and a BRAND NEW state-of-the-art facility. If you’re ready to take your career to the next level, we’re ready to give you the tools you need to succeed.Beaver Toyota’s #1 goal -- create a healthy & positive work environment, allowing us to attract the best people in our market. We pride ourselves on our stellar culture – you should love coming into work every day.What We’re Looking ForBeaver Toyota of Cumming is looking for Business Development Coordinator \/ Customer Service Specialist to join our team. Automotive experience is not required however, knowledge of the automotive industry is highly preferred to be successful in this role. All Call Center Representatives, BDC Managers and Specialists, and Customer Service Representatives looking for an opportunity to grow and develop your career apply here!What We Offer* Paid training * Full benefits package (health, dental, vision)* 401k plans available * Vehicle, service and parts discounts* Career progression and stability* Advancement opportunities within growing dealership group* Exciting work environment with a leadership team that caresResponsibilities* Enhance the customer’s buying process by handling all incoming internet email and phone leads in a high-quality and professional manner* Assure all scheduled appointments are solidly confirmed* Warmly and promptly greet customer at the dealership at the time of their appointment* Walk the customer through a needs analysis to learn and identify exactly what the customer is looking for in their next vehicle* Introduce customer to their designated Sales Associate who will assist them with the vehicle demonstration and purchase process* Build strong rapport with prospective and current customers on an ongoing basis* Assist with lead generation by performing outbound follow up with current customers and setting appointments as necessary for vehicle demonstrations* Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealershipQualifications* Previous customer service and call center experience is a plus* Previous management or automotive industry experience is a plus* Ability to work both independently and with a team* Exceptionally strong interpersonal skills and communication, in-person and over the phone* Positive mindset with high energy throughout the workday* Outgoing and friendly, especially while handling objections* Quality customer service skills and call center experience* Ability to problem solve to identify customer’s needs* Focuses on the customer’s needs to enhance dealership and personal sales* Eager to learn dealership best practices and advance customer service skills* Proficiency with Microsoft Word, Excel, and Google for business, various CRM tools* Drive to hit objective based quotas and goals set by management team

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Beaver Toyota of Cumming

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