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Job Details

Customer Service Agent

Company name
PITT OHIO

Location
Pittsburgh, PA

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Requisition Number: 03947-POE

Job Title: Customer Service Agent

City: Pittsburgh

State: PA

Pay Scale: All Companies/Regions - Negotiable

Customer Service Agent

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Description/Job Summary

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER

REPRESENTATIVE - CSR

PITT OHIO, a $705 million, high service, highly profitable,

transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL

and TRUCKLOAD services is seeking a Customer Service Representative to

join our team at our Corporate Headquarters in Pittsburgh,

Pennsylvania. Hours are 9:00am 5:30pm, Monday through Friday.

We offer competitive compensation, hospital/medical insurance with no

monthly premiums or deductibles, vision, discount prescription,

dental, 401K, profit sharing, paid vacations, pleasant work

environment, and much more!

This is an entry level advancement opportunity to learn about PITT

OHIOs wide range of service offerings. It includes a 12-week paid

training program.

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER

REPRESENTATIVE - CSR

JOB DESCRIPTION/ESSENTIAL DUTIES:

* Provide general LTL and volume quoting

* Coordinate and quote Fast Track / Time Definite shipments

* Schedule pick-ups

* Trace shipments and provide freight charges

* Process re-billings from sales reps, 3rd parties and customers

* Process fax and Internet requests from internal and external

customers

* Handle Managed Accounts and special requests from Managed Accounts

* Effectively and efficiently resolve customer issues and respond to

customer questions regarding shipments; develop and maintain

positive relationships with customers

* Able to react to change productively and handle other essential

tasks as assigned

QUALIFICATIONS:

* Typing 40 wpm preferred

* Must be able to multi-task

* Knowledge of Microsoft Office Environment, particularly Excel,

Word, and Outlook

* Command of English language to communicate effectively with

internal and external customers

* High School Graduate or GED

* Proficient in general math

* Previous customer service experience and or call center experience

preferred

* Must be adaptable and able to understand varying customer needs

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER

REPRESENTATIVE - CSR

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

* Sedentary work exerting up to 10 pounds of force occasionally

and/or negligible amount of forces frequently or constantly to

lift, carry, push, pull or otherwise move objects including the

human body. Sedentary work involves sitting most of the time.

Walking and standing are only required occasionally.

* Close visual acuity is required to perform activities such as

preparing and analyzing data and figures, viewing computer

terminal, and extensive reading.

* Typical exposure to interior environmental conditions like air

conditioning and dust; no substantial exposure to adverse

environmental conditions.

* Manual dexterity is regularly required including fingering,

grasping, and typing; manual dexterity includes repetitive motion

of the wrists, hands, and fingers.

* Talking and hearing required to communication with and listen to

others to share or receive information. May be occasionally

exposed to noise including telephone, office machinery, and

conversations of others.

PITT OHIO is an Equal Employment Opportunity (EEO) employer and

welcomes all qualified applicants. Applicants will receive fair and

impartial consideration without regard to race, sex, color, religion,

national origin, age, disability, veteran status, genetic data,

religion or other legally protected status.

To navigate to the PITT OHIO Career Center and apply for this

position, please go to ************************.

Apply Now

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Cancel We are an Equal Opportunity / Affirmative Action employer. All

qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, national origin, disability, or

protected veteran status.

Job Type

Permanent

Job Reference

03947-POE

Job ID

19801104

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Company info

PITT OHIO

Company Profile

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