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Job Details

Automotive BDC Representative/ Customer Care Agent

Location
Kokomo, IN

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Business Development Center /Customer Care Agent - Service
**MEMBERS ONLY**SIGN UP NOW***. & Twin City Dodge Chrysler Jeep Ram
are looking for a friendly, hardworking individual with great phone skills to fulfill the service call center position that is open. Our business is growing rapidly, and we are looking for an energetic individual with great customer service skills to join our team.
Job Responsibilities:
Schedules service appointments
Reschedules missed service appointments
Makes daily call quota of 80-100 calls per day
Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance
Respond to inbound internet leads by phone, text message, and email
Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
Assists with answering customer inquiries and problems by routing customer to the contact and or department
Understands the terminology of the automobile business and keep abreast of technology changes
Follows all attendance and punctuality standards and adheres to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance in accordance with company policy
Attends pertinent training and stay current with the service department concerns and service techniques
Other duties as assigned
Job Requirements
Successful customer service professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard-working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate.
Previous customer service experience
Requires strong communication skills in order to work most effectively with customers
Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and manage customer database
Excellent follow through and follow up skills
What you can expect: 
Industry competitive compensation & benefits
Sales training and support that will provide you with the skills you need to be a top earner!
Professional work environment
What we offer:
401k Plans with Company Match
Paid Time Off, after 90 days 
Health, Dental, Vision and many other benefit options
Employee Purchase Program
Employee Service & Parts Discount Program 
Prepaid Legal Services & Identity Theft Solution Program Options
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