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Customer Care Representative - Generate Pin Numbers

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Melbourne, FL

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Job Description
Full time onsite in Melbourne, FL - $ Paid Training \rReady to Change Gears? \rPercepta is currently looking for enthusiastic AXZ Marketing Consultant for the AXZ Department.  The Consultant is responsible for providing timely and professional customer service in response to customer inquiries, PIN generation, information on the plans, and verifying PINs.  The Consultant is responsible for learning and executing the complete call handling processes, and meeting expected customer service levels and business performance goals. It is the main contact center which provides live agent support to customer’s inquiries related to this program.\r \rWhat You’ll Do \r\r\rEducate consumer via telephone and email, on current products while generating product excitement and ultimately driving the consumer to action\r\rExplain services and special promotions to customers adhering to regulations\r\rDocument status of all calls indication appropriate outcome and follow up requirements\r\rRequired to meet specified goals and conversion metrics and maintain quality standards and adherence to all Client requirements.\r\rKnowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties\r\rMake recommendations to implement improved processes\r\rAchieve ‘world-class’ service with each consumer.  World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase.\rWhat You Need to Have  \r\rHigh School Diploma, GED or equivalent in relevant work experience required\rPrevious customer service experience\rAbility to accurately type at a rate of 30wpm required\rAbility to maintain the highest level of confidentiality\rIntermediate computer skills required, i.e. Web Browsing, Email, Typing, MS Outlook, Excel and Word\rExcellent interpersonal, written and oral communication skills\rAbility to work in a team fostered environment\rAbility to prioritize and organize work\rShifts are 8 hours between 8am and 8pm-Monday thru Friday\rWhat We Offer\r\rComplete product training to maintain knowledge in a dynamic environment.\rWeb resources and personnel will be available to assist with more in-depth concerns/inquiries.\rCompetitive salary and a comprehensive benefit package:\r\rHealth benefits for full time employees including Medical, Dental, and Vision coverage\rPaid time off\rDiscounts on new vehicles\rDiscounts with local businesses and for entertainment venues\rOutstanding employee recognition programs and events\r  \rWhat We Offer\rFun & Warm & Friendly & Performance Based Culture & Growth Potential & Medical & Dental & Health & Wellness & Paid Time off – Sick Time & Paid Holidays – Floating Holiday & 401K & Bonus Program & Annual Incentive Plan & 6 Weeks Paid Training & Tuition Reimbursement

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