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Job Details

Call Center Service Rep II 2nd shift Arden Hills JobCall Center Service Rep II 2nd shift Arden Hills Job

Company name
Boston Scientific Corporation

Arden Hills, MN

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Requisition ID: 420280 Purpose and Passion \u2022 Comprehensive Benefits \u2022 Life-Work Integration \u2022 Community \u2022 Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we\u2019re solving some of the most important healthcare industry challenges. Together, we\u2019re one global team committed to making a difference in people\u2019s lives around the world. This is a place where you can find a career with meaningful purpose\u2014improving lives through your life\u2019s work. Qualified Candidate Identified About the role: Provide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal BSC personnel. Your responsibilities include: Triage and respond to external customer and sales rep calls though 1-800-CARDIAC and 1-800-CARDREP Send messages from internal\/external customers to the BSC sales force by pagers, cell phones, home phones, etc. Escalate and close pages via backups, if required Job Skills: Applies limited knowledge of business concepts, procedures and practices and a basic understanding of department fundamentals. Performs routine tasks working from detailed written or verbal instructions. Close supervision. Receives detailed instruction on all assignments and constant checking of work performance. What we\u2019re looking for: Basic Qualifications High School Diploma Customer service experience required Minimum typing speed 40 wpm Must be able to work in a\u00a024x7 call center environment. Shifts will vary and include weekend coverage Preferred\u00a0Qualifications Siebel knowledge\/experience is a plus SAP knowledge\/experience is a plus

Company info

Boston Scientific Corporation
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Company Profile
Our products and technologies are used to diagnose or treat a wide range of medical conditions, including heart, digestive, pulmonary, vascular, urological, women’s health, and chronic pain conditions. We continue to innovate in these areas and are extending our innovations into new geographies and high-growth adjacency markets.

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