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Job Details

Customer Care Rep

Company name
The CSI Companies

Tampa, FL

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Job Description
The CSI Companies is currently seeking a Customer Care Representative with one of our clients in the Tampa, Florida area. This job is part-time and will include weekends.  All candidates are REQUIRED to work one WEEKEND Day a week, either Saturday or Sunday as required by the schedule given by management. Job Description:  The primary responsibility is to exceed the expectations of internal and external customers by providing exceptional service and support. As the first point of contact for many of our customers, vendors, shareholders or future shareholders professionalism is key in this high volume, fast paced environment.    Shift: Shifts vary between 1pm-10pm. Must be flexible to work different shifts.       Essential Duties:  Answer and direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.              Log all calls into the system: contact information, call details, and call type    Escalate after hours emergency service and requests per process, utilizing Branch contact information                 Using available resources source requests for various departments and employees Adhere to processes and call guidelines as applicable to the call type                                    Job Requirements:  High School diploma or equivalent 1-2 years Customer Service Experience    Strong verbal skills and ability to speak clearly Excellent oral and written communication skills Data entry skills-40 wpm Proficient in Microsoft Office Reliable and dependable Flexibility and ability to deal with a high volume of tasks and sometimes unfamiliar situations. Excellent organizational skills with heavy attention to detail required Deals constructively with conflict and responds professionally Demonstrates strong level of internal (company) customer service in interactions Demonstrates strong work ethic and commitment to job and company Working Conditions: Office environment; sitting at a desk and working at a computer.               Salary: $13-14/hour based on experience For immediate consideration, please apply now!

Company info

The CSI Companies
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Company Profile
The Custom Staffing Companies comprise five distinct operating units that specialize in the placement of office professionals (Custom Staffing, Inc.) proven sales and operational leaders (Blue Chip Consulting) Executive Search and Consulting (CSI Search), clinical and non-clinical healthcare staffing (CSI Health), and technology staffing (CSI Tech). Each unit's operating process is aligned with your needs, given the type of candidate you are looking for. Whether it's direct hire, right to hire, contracting, retained search, contingency search or consulting services, the Custom Staffing Companies offer a high level of service, efficiency and technology to improve the performance of your workforce and help you drive costs down and productivity up.

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