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Job Details

Customer Service Representative

Company name
Miele Corporate

Location
Princeton, NJ

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CUSTOMER SERVICE REPRESENTATIVE Summary To be the central contact for Dealers, Sales Personnel, co-workers, etc: for general inquiries such as orders, pricing, products, debits, credits, inventory, bill of ladings, proof of deliveries, etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. You provide an important first impression for Miele to our entire customer base. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Essential Functions Handle telephone inquiries from internal and external customers. Process or amend sales orders and coordinate fulfillment process with our warehouse. Responsible for special projects and\/or National Accounts Familiarize yourself with our product line (appliances, vacuums, and professional) Process credits\/debits associated with products and freight Respond to Department e-mail as directed Requirements Pleasant phone presence Must be customer service driven\/focused Ability to read, write and comprehend instructions, correspondence, and memos in English. Capable of handling customer complaints and concerns in a timely, professional and friendly manner. Ability to make good informed decisions and solve problems Capable of remaining calm and courteous in challenging situations Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality. Excellent Written and Verbal Communication Skills Accurate Typing and Computation Skills Ability to Work Independently with Minimal Instruction. An above average knowledge of Microsoft Office software (i.e. Excel and Word) 3 years customer service experience and\/or training, preferred. 2 years of college or Associates Degree preferred. 2 years of call center experience preferred. Interested candidates that possess dedication, the skills to exceed our customer\u2019s expectations as detailed herein and the drive to join a growing appliance brand are encouraged to apply online at . \u00a0 ABOUT MIELE There are only a few brands in the world that have sustained their vision, traditions and high-quality standard for more than a century. Fewer still that can claim consistent family ownership and international brand name integrity. And only one that is recognized for creating the world\u2019s most innovative appliances. Founded in Germany in 1899 with a single promise of Immer Besser, a phrase meaning Forever Better, Miele has dynamically grown to become the world\u2019s largest family-owned and operated appliance company with over 16,600 employees, 12 production facilities, representation in nearly 100 countries and annual turnover of USD$3.62bn (2009\/10). As a premium appliance brand represented on all continents, Miele is steadfastly committed to the highest quality, performance and environmental standards. The company\u2019s innovative heritage, state-of-the-art design and engineering aesthetic have inspired comparison to other powerhouse German brands synonymous with innovation: Mercedes-Benz and BMW.\u00a0 Miele\u2019s range of exceptional consumer appliances includes: vacuum cleaners; laundry systems; rotary irons; dishwashers; built-in convection, speed, steam and combi-steam ovens; cooktops; ventilation hoods; refrigeration; wine storage and coffee systems. Additionally, Miele Professional (the commercial product division) offers dishwashers, washing machines, tumble dryers and rotary irons for commercial use as well as washer-disinfectors for medical, dental and laboratory applications. To research further, we invite you to visit mieleusa.com for complete and detailed product information or miele-sustainability.com for our public communication regarding Miele\u2019s commitment to our environment and its employees. Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE\/AA:M\/F\/D\/V

Company info

Miele Corporate

Company Profile

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