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Job Details

Admin Dispatcher

Company name
Personnel Plus Employment Agency Inc

Location
Fairbanks, AK

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Job DescriptionJob Details\/Description:Primary responsibility is to assist with the overall operation of the maintenance functions.Receive and record service requests for residents. Dispatch requests to maintenance technicians.Provide excellent customer service to both internal and external customers.Answer phones and accept service calls.Enters maintenance service orders and reconciles service hours in Yardi.Promote and practice incident-injury free (IIF) and sustainabilityAdhere to company policies and proceduresPerform other duties as assignedQualifications and\/or Experience:Experience in a dispatch\/dispatching environment. Strong radio communications skills focused on professional radio transmission etiquette. Strong technical and analytical skills, ability to answer phones in a professional manner, respond to customer inquiries, research required information using available resources, resolve customer service issues, respond to customer complaints, and provide customers with information based on established criteria.\u00a0\u00a0A team oriented candidate with exceptional skills following up with customers, knowledge of customer service principles and practices, and strong verbal and written communication skills.\u00a0Candidate will have applied knowledge of Microsoft Word, Excel, Outlook and Internet Explorer.\u00a0Candidate will possess the ability to solve problems with limited guidance, organize tasks, adapt to changing documentation criteria, attention to detail and will be able to multitask.\u00a0Successful team members will have the desire to help customers resolve issues.\u00a0Experience working in dispatching service calls or as a radio operator is beneficial.\u00a0Prefer at least six months experience in a call center or dispatch environment.Experience in a maintenance environment preferred but not required.Schedule: Monday-Friday 8:00-5:00 with occasional nights and weekends in support of resident functions.

Company info

Personnel Plus Employment Agency Inc

Company Profile

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