Customer Support Specialist
Danaher Company Description
Nobel Biocare is a world leader in the field of innovative implant-based dental restorations â€“ from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.
The Customer Support Specialist is responsible for servicing customers by answering inquiries, resolving problems, fulfilling requests, and maintaining current and accurate information in all databases. At the same time, maintaining a leadership role in departmental processes and projects.
Maintain an optimal level of technical product knowledge, service offerings, database information, etc. in order to provide accurate and professional answers in a variety of situations to a variety of customers.
Ensure that appropriate customer information is current and accurate.
Ask follow up questions to customers to ensure accuracy and completion of request.
Maintain call volume and call quality as indicated by specific department metrics.
Document product complaints in accordance with company guidelines for FDA Regulations.
Work with members of a various production process departments to provide customers and field personnel with accurate product and service, in order to optimize customer experience.
Work with the sales force and customers to analyze problems and provide thoughtful, workable solutions to each issues.
Collaborate with Production Support, Postmarket surveillance, technical support, production, logistics, and engineering departments to support the customer.
Work closely with Production Department to ensure timely delivery of all orders, as well as checking order status, etc.
Perform other duties as assigned
* 5 years of experience in customer support or technical support in a manufacturing environment. * * Knowledge of Microsoft Office (Excel is primary focus), SAP, ~~~ and other data entry applications preferred. * Typing speed of 30 wpm. * * Must be an active listener with an ability to effectively articulate both verbally and written to customers, doctors and management. * Have an innate customer service mentality and understand that our customers come first. * * It is critical that this role functions well in a team environment and is willing and able to fill in for others in the department. * Ability to withstand long periods of time on telephone and in front of computer monitor.
* Work experience in a call center in a corporate environment * 2 years of college preferred â€“ Business and/or Life Science * Medical Device/ Dental Implant product knowledge a plus
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The â€œEEO is the Lawâ€ poster is available at: ~~~.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. Weâ€™re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here youâ€™ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
North America-North America-United States-NJ-Mahwah
Website : http://www.danaher.com
Microscopes that let researchers see life at 100 nanometers in three dimensions. Dental diagnostics that spot decay as it forms, enabling painless, noninvasive treatments. Disinfection technologies that help ensure safe drinking water at the rate of billions of gallons of water a day. Transaction systems that bring new levels of speed and security to consumers. Network analyzers that link seamlessly with sophisticated software to maximize uptime. Danaher products span some of the most demanding applications in the world, creating new possibilities not only for those who use them, but for millions more who never give them a moment’s thought. In every case, they’re delivering benefits that matter to markets that are eager for innovation. And we are doing it through a customer-centric approach that unites our businesses and has made them global leaders.