At Forest Lawn Memorial-Parks & Mortuaries, we continually strive to maintain and improve the level of caring and professional customer service that we offer to our client families in every aspect of the services we offer. Forest Lawn’s Information Office sets the stage for this service as the first point of contact our families have with the organization.
The Information Office department is responsible for receiving and routing all incoming calls, managing the PBX, scheduling and dispatching arrangements, receiving and documenting vital information and providing information regarding the services and prices Forest Lawn provides.
The Sr. Customer Care Representative will provide support and perform the following functions and responsibilities;