First Data Corporation
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce. First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile banking Position Description Overview At First Data, we make buying and selling easier. It is that simple. Many of you do business with First Data every day, although you may not realize it. Whether youre writing a check at the gas station, using your ATM/debit card to pay for groceries, buying a book online, getting cash out of an ATM, paying for dinner with your credit card or using a gift card to purchase something special, chances are your transaction is moved quickly and securely by First Data. Across the total payments spectrum, were the company that provides innovative payment solutions for merchants and financial institutions around the world. Job Responsibilities * Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants in regards to their outstanding accounts. May need to use skip tracing skills for more difficult debt recovery. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed personal and/or departmental objectives. Establishes rapport with merchant in order to overcome objections and negotiate payment of the debt. Documents all discussions and actions in a tracking system or database. Confirms payment arrangements and finalizes call. May collect on higher value or older merchant debts than the Accounts Receivable Rep. May serve as a mentor to lower level employees. May work on special projects as assigned. Scope of Job Must maintain a performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures. Autonomy Using established procedures and working under general supervision, performs assigns tasks. Able to accept payment arrangements. May need supervisor approval to accept second payments. Job Requirements * High School Diploma or equivalent. Minimum of one year customer service experience, preferably in a call center environment. Minimum of two years collection experience. Skip tracing experience preferred. Strong verbal communication skills must be demonstrated along with a professional telephone manner in order to communicate effectively with business owners. Knowledge of applicable regulations preferred. Familiar with computer and command of required language(s). Must have an excellent work history with a strong record of job stability. Preferred Qualifications: Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc. Competencies * Products and Services * Customer Service Management * DESKTOP TOOLS * Collections * Cust Sppt Polics,Stnd & Procs * Cust Sppt Svc Agreements * Financial Recordkeeping * Accounts Receivable * General Ledger First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT) First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
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First Data Corporation
Website : http://www.firstdata.com
At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.