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Healthcare Administrative Assistant

Location
Phoenix, AZ

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Healthcare Administrative Assistant
in
Phoenix
Arizona
Healthcare Administrative Assistant
job details:
location:Phoenix, AZ
salary:$19 per hour
date posted:Thursday, July 12, 2018
experience:0 Years
job type:Contract
industry:Public Administration
reference:435741
job description
Healthcare Administrative Assistant
job summary:
Intake Operations Coordinator
Processes phone and fax authorization requests for medical services from physicians and hospitals in an efficient accurate and customer-focused manner
Effectively handles authorization requests via phone or fax from providers, balancing excellent customer service with efficiency
Follows appropriate procedures for checking member eligibility, authorization history and provider network participation status
Based on the information provided by the provider and gathered from computer systems determines the appropriate handling of each inpatient or outpatient request
Utilizes online tools to determine authorization requirements based on the type of service requested the location of the service and the provider specifics
Accurately enters authorization requests into company's system
Based on the authorization rules and urgency of the request either approves the authorization request or escalates to a nurse for review
Communicates authorization specific to providers either verbally on the phone calls or written through fax
MINIMUM QUALIFICATIONS
A High School or GED Required
1 year of experience in customer service experience Required
Other Call Center experience Preferred
Knowledge of medical terminology and/or experience with CPT and ICD-9 coding Beginner Technology EMMA Beginner Preferred
Sidewinder Beginner Preferred
Peradigm (Diamond) Beginner
location: Phoenix, Arizona
job type: Contract
work hours: 8 to 5
education: Unknown
experience: 0 Years
responsibilities:
Intake Operations Coordinator
Processes phone and fax authorization requests for medical services from physicians and hospitals in an efficient accurate and customer-focused manner
Effectively handles authorization requests via phone or fax from providers, balancing excellent customer service with efficiency
Follows appropriate procedures for checking member eligibility, authorization history and provider network participation status
Based on the information provided by the provider and gathered from computer systems determines the appropriate handling of each inpatient or outpatient request
Utilizes online tools to determine authorization requirements based on the type of service requested the location of the service and the provider specifics
Accurately enters authorization requests into company's system
Based on the authorization rules and urgency of the request either approves the authorization request or escalates to a nurse for review
Communicates authorization specific to providers either verbally on the phone calls or written through fax
MINIMUM QUALIFICATIONS
A High School or GED Required
1 year of experience in customer service experience Required
Other Call Center experience Preferred
Knowledge of medical terminology and/or experience with CPT and ICD-9 coding Beginner Technology EMMA Beginner Preferred
Sidewinder Beginner Preferred
Peradigm (Diamond) Beginner
qualifications:
Intake Operations Coordinator
Processes phone and fax authorization requests for medical services from physicians and hospitals in an efficient accurate and customer-focused manner
Effectively handles authorization requests via phone or fax from providers, balancing excellent customer service with efficiency
Follows appropriate procedures for checking member eligibility, authorization history and provider network participation status
Based on the information provided by the provider and gathered from computer systems determines the appropriate handling of each inpatient or outpatient request
Utilizes online tools to determine authorization requirements based on the type of service requested the location of the service and the provider specifics
Accurately enters authorization requests into company's system
Based on the authorization rules and urgency of the request either approves the authorization request or escalates to a nurse for review
Communicates authorization specific to providers either verbally on the phone calls or written through fax
MINIMUM QUALIFICATIONS
A High School or GED Required
1 year of experience in customer service experience Required
Other Call Center experience Preferred
Behavioral Health background is helpful for this role
Knowledge of medical terminology and/or experience with CPT and ICD-9 coding Beginner Technology EMMA Beginner Preferred
Sidewinder Beginner Preferred
Peradigm (Diamond) Beginner
skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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