Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Maryville, TN
View more jobs in Tennessee

Job Details

VMF Welcome Call Agent - Maryville

Location
Maryville, TN

Apply for this job






Profile

Description:
Title:
Welcome Call Agent (Non LO Servicing) Job Status:
Full Time/Hourly
Department:
Call Center Reports to:
Call Center Manager
Work Schedule:
Flexible Amount of Travel Required:
No travel required
Vanderbilt Mortgage and Finance, Inc.
was established in 1974 and currently services over 200,000 loans.
Our strength as an organization is rooted in the quality of our people and products.
We are an equal opportunity employer committed to creating a diverse workforce.
Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence.
And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn.
As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance.
POSITION SUMMARY:
Welcome Call Agents exists to contact new customers and welcome them to Vanderbilt Mortgage and Finance, Inc.
ESSENTIAL FUNCTIONS:
Provides excellent customer service skills.
Verifies loan data and customer information using a standard format.
Understands and explains escrow and loan types.
Answers any questions that the customer may have and gives information to contact for further questions.
Documents service issues and forwards complaint forms to the appropriate retail sales associate.
Initiates Customer Satisfaction surveys.
Promotes teamwork and call center success.
Promotes company image through professional service and actions.
Performs other duties as assigned.
QUALIFICATIONS:
High School Diploma or equivalent.
Computer competency with Microsoft Office and typing skills at minimum 25 wpm.
Great attention to detail and organizational skills.
Ability to communicate effectively and efficiently via phone, email and person to person.
Exhibits a can do attitude and has the ability to work in a team environment.
Experience in a call center environment preferred, but not required.
PHYSICAL DEMANDS:
Must be able to remain in a stationary position 75% of the time.
Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
90% communication methods completed over the phone.
Must be able to exchange accurate information at all times.
Ability to identify and assess account status and determine appropriate process.
Constantly works in an indoor temperature controlled, sealed window office environment.
BENEFITS:
401(K) includes 100% company match of the first 4%
Medical and Dental Plan with Prescription Coverage and Vision
Paid Time Off (PTO) days and holidays
Tuition Assistance
Wellness Programs and On-site workout facility
On-site restaurant
BONUSES!!!
Knoxville News Sentinel.
Category: , Keywords: Call Center Representative

Company info

Sign Up Now - CallCenterCrossing.com

Similar Jobs:
Description: Job DescriptionAre you looking for something more than a job? At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive env...
Credit Representative
Location : Knoxville, TN
Credit Representative Whirlpool • Knoxville TN Job #717082386 Credit Representative Date: Aug 13, 2018 Location: Knoxville, TN, US, 37922 Company: Whirlpool Corporation Requisition ID: 23561 Whirlpool Corporation is consistently r...
This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly!\r\n\r\nWe are the worlds largest provider of diversified business process services with leading capabil...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169