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Job Details

Contact Center Supervisor

Company name
Travis Credit Union

Location
Vacaville, CA, United States

Employment Type
Full-Time

Industry
Call Center, Customer Service, Manager

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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Profile

Oversees the day-to-day operation of the Contact Center ensuring outstanding and professional member service.

Provides training, coaching and leadership to assigned representatives in a manner that supports the collaborative culture of the Credit Union.

Understands the importance of member experience and assists in executing corporate strategy to meet the organizational goal.

Required Skills

Ability to promote teamwork and provide leadership, support, motivation and professional development to assigned staff.

Excellent written, verbal and interpersonal communication skills.

Demonstrated ability in positive member service techniques, time management and process efficiencies.

Understanding of contact center logistics and technology.

Advanced PC skills including Microsoft Word, Excel and Outlook.

Thorough knowledge of TCU products and services and the ability to offer financial solutions to members.

Ability to work independently, exercise discretion and multi-task in a highly dynamic environment.

Ability to adapt quickly, be flexible and react positively to any last minute changes.

Must be flexible with hours needed to work including Saturdays and evenings.

Strong analytical and decision making skills.

Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.

Required Experience

High school diploma or equivalent.

Minimum three years supervisory experience in a contact center or financial institution, or minimum 4 years TCU Contact Center representative experience, with previous supervisory/lead experience.

Job Location

Vacaville, California, United States

Company info

Travis Credit Union
Website : https://www.traviscu.org

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