Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Chandler, AZ
View more jobs in Arizona

Job Details

Call Center Team Manager

Chandler, AZ, United States

Posted on
Dec 05, 2021

Apply for this job


Position Summaryn**MEMBERS ONLY**SIGN UP NOW***. Management, Inc. (ADMI) is the nationu2019s premier dental services organization.  We provide expert business and administrative support to the fastest growing, branded network of dental practices in the country.  We recognize that our success is a direct result of empowering and supporting ambitious dental professionals; together we build and develop successful, patient focused dental practices.n nThe Scheduling/Call Center Manager will support and inspire Team Leaders and Agents.  Provide leadership, coach and develop Team Leaders and staff.  Plan and implement Scheduling Center strategies and operations, improve systems and processes.  Manage staff for success.nResponsibilitiesnn Responsible for direct supervision and leadership of 2-4 Team Leaders and their Teams.n Maintains and improves scheduling center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing system and process improvement, and quality assurance programs.n Accomplishes Scheduling Center human resource objectives by recruiting, selecting, orienting, coaching and counseling employees.   Communicates job expectations and completes disciplinary action when required.  Makes sure that policies and procedures are being followed.n Meets Scheduling Center financial and performance objectives by estimating requirements, analyzing variances, and initiating corrective actions.n Prepares Scheduling Center performance reports by collecting, analyzing and summarizing data and trendsn Accomplishes organization goals by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.n Responds to Office New Patient issues and inquires quickly, professionally and accurately.n Improve employee engagement and proactively identify opportunities to enhance the employee experience.n Support communication and modeling of mission, vision, values and words to live by. nnMinimum Education and Experiencenn 1 year managing multiple teams, including front-line leadershipn Previous experience managing teams remotely preferredn College degree preferred.n Ability to work within a fast paced call center environmentn Flexibility in work schedulen Previous experience with computer software including Excel, MS Word and Power Pointn Previous experience and proven abilities to effectively and proactively manage change and implement process improvement.  n Professional and efficient verbal and written communication skills.n Ability to effectively coach, train and develop Team Leaders and Scheduling Center Agents.n Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.n Excellent interpersonal skills.n Ability to prioritize and organize multiple tasks.n Ability to remain organized with multiple interruptions.n Good PC Skills.n Excellent analytical ability. nnADMI, Inc. is proud to offer a wide assortment of benefits for team members. We're invested in your success both at work and at homeu2014that's why we provide a comprehensive range of rewards and programs that support a healthier, happier lifestyle.n nAbout **MEMBERS ONLY**SIGN UP NOW***. Management, Inc.**MEMBERS ONLY**SIGN UP NOW***.-branded practices are supported by ADMI, a dental support organization that provides non-clinical business support to licensed, independent dentists.n n**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer. n nn nn nn 

Company info

Sign Up Now -

Similar Jobs:
(This will open in a new window from which you will be automatically redirected to an external site after 5 seconds) Job Overview Job Title: Insurance Sales & Engagement Advisor - Work From Home Company: Travelers Insurance Catego...
\u003cp\u003e\u003cstrong\u003e\u003cspan style=\font-family: Arial; font-size: small;\\u003eJob Summary\u003c/span\u003e\u003cbr\u003e\u003c/strong\u003e\u003cbr\u003e\u003cspan style=\font-family: Arial; font-size: small;\\u003e...
Azure Billing Support Planner
Location : Tempe, AZ
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to b...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2022 CallCenterCrossing - All rights reserved. 21 192