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Job Details

Customer Service Representative - Legacy

Company name
Citigroup Inc

Education
Other

Location
Tucson, AZ

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Customer Service Representative - Legacy','18010672','!*!

At Citi, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.

Our Compensation Package Includes, but not limited to: • Competitive base pay of $12.91-$13.91/hour plus bonus/commission potential • Tuition assistance • Generous paid time off package beginning day one of your employment with Citi • Medical, Dental, Vision, prescription drug and 401K (on your first day) • Paid training • Unlimited career development and training • All positions are full time (40/hours a week!) • direct deposit • Free checking accounts, credit card discounts and much more!

Achievements with impact: that’s what drives us. How about you?

We are looking for highly motivated, energetic and dedicated individuals to fill the roles of Costco Customer Specialist 3. The role  is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience. 

On a day to day basis our Customer Specialist Representatives will be called on to:

Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every  client interaction

Effectively break down information and identify opportunities to gain client agreement and trust

Take ownership of every client experience

Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues

Achieve monthly individual and team based targeted performance  goals 

Commit to treating clients and teammates with the utmost integrity and respect

Challenge yourself and raise the bar for excellence in customer service

We find that in order to be successful in this role Customer Specialist  Representatives should have:

Minimum 1 year of customer service experience (financial services, call center, retail, etc.)

Excellent communication, decision making, persuasion and problem resolution skills

Experience working in fast-paced, goal oriented and team based structured environment

Proficiency with Windows based applications (ability to navigate within multiple screens)

High School Diploma, GED or relevant experience required

A strong interest in continued  learning and career advancement opportunities

Citigroup Inc. and it subsidiaries (“Citi”) are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.  

The Tucson site is a strategic site for Citigroup, with multiple lines of business located at 9072 S Rita Road in the University of Arizona Tech Park.  We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization. 

Together, we serve Citi’s Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.

We accomplish this all within a state of the art facility which contains a cafeteria and a walking path.  In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program, and a tuition reimbursement program.

The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

We are a crucial part of how the world views Citi—a responsibility we take seriously.   We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.  We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

If you are having any difficulties applying, please feel free to contact:

Melisa Mendoza -  melisa.mae.mendoza@citi.com

Previous experience in Customer Service, Collections, Credit Card, Call Center, Retail, Sales, Mortgage, and/or Banking preferred.

HTFTO

SAJ605','Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity','Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity','Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.','Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.','NAM-USA-AZ-Tucson','','Operations Customer Service','Full-time','Other','Variable','Regular','No','','','Customer Service Representative - Legacy'

Company info

Citigroup Inc
Website : http://www.citigroup.com

Company Profile
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial products and services. We strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible.

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