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Contact Center Representative Physician Support

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Indianapolis, IN

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Job ID: 249122 Indianapolis, Indiana Regular \/ Day Additional Job Information Title:\u00a0 Contact Center Representative City, State: Indianapolis, IN Location: St. Vincent Health North Bldg Department: Physician Support Services 007 Additional Job Details: Full-Time Days,\u00a080 Hours Bi-Weekly,Varied hours Monday-Friday to support 7am-5:30 pm operations. Potential 1\/2 days on Saturdays. Ability to accommodate non-traditional work schedules. About Us St. Vincent, part of Ascension, is a nonprofit, faith-based health system that is guided by our mission to provide compassionate, personalized care, especially for those who are vulnerable. St. Vincent is one of Indiana\u2019s largest employers with 22 ministries serving 57 counties in central and southern Indiana. Our 134-year-old health system includes a wide range of services including cardiovascular care, women\u2019s and children\u2019s health, neurosciences, cancer care, orthopedics, bariatrics, primary care, emergency medicine, imaging, general surgery and long-term acute care. Job Description Job Summary: The Contact Center Representative answers incoming calls and performs triage of inquiries. Responsibilities: Responds to telephone and\/or Internet inquiries from customers seeking information and\/or resources., following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquires, questions and answers and provide resolution. May perform additional clerical duties as assigned. Qualifications Licenses\/Certifications\/Registration: Preferred Credential(s): Minimum Qualification: None Required Education: Minimum\u00a0Qualification: High School diploma or equivalent Work Experience: Minimum Qualification: One year of experience working in a customer service role. Preferred Qualification: Experience working within a call center environment. Ability to work independently and in a team setting. Bilingual preferred. Medical office\/patient scheduling preferred. Excellent oral & written communication & interpersonal skills including customer service phone skills & active listening. Professional and courteous demeanor and ability to collaborate with a team. Strong system skills and ability to learn, retain and apply large amounts of product, procedure, policy and system information.

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Company Profile
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As the largest non-profit health system in the U.S. and the world’s largest Catholic health system, Ascension is committed to delivering person-centered care to all with special attention to those who are poor and vulnerable. In FY2014, Ascension provided $1.8 billion in care of persons living in poverty and other community benefit programs. More than 150,000 associates and 35,000 affiliated providers serve in 1,900 sites of care – including 131 hospitals and more than 30 senior care facilities – in 23 states and the District of Columbia. In addition to healthcare delivery, Ascension subsidiaries provide a variety of services and solutions including physician practice management, venture capital investing, treasury management, biomedical engineering, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.

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