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Bilingual French Call Center Consumer Service Associate

East Aurora, NY

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Bilingual French ****)
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East Aurora
(New York)
Posting Title Bilingual French Call Center Consumer Service Associate Requisition Number 181311 Location FP-East Aurora Zip Code 14052-1884 Job Category Customer Service Company WHO WE ARE Fisher-Price, the most trusted name in quality toys, has been helping to make childhood special for generations. As one of the worlds leading manufacturers of babygear, infant and preschool toys, Fisher-Price believes deeply in the Power of Play as the way children learn best. In fact, its our guiding principle. Everything we do is designed to inspire a childs development, and our employees are passionate about our work. We thrive in a friendly, fast-paced environment, where creativity and teamwork are at the core of our unique culture and were focusing on innovation in all we do to bring out the full potential of children around the world. So come play with us! At Mattel, our vision is Inspiring the Wonder of Childhood. We strive to achieve this vision primarily through our creative and enthusiastic employees who DARE to be innovative, and THRIVE in a friendly and fast-paced environment. Fisher-Price is committed to developing employees and supporting their career goals, helping them GROW with a host of meaningful experiences and learning opportunities. And by promoting a culture of BALANCE that emphasizes working passionately and taking time to play, we are proud of how our employees LEAD by example in all that they do! Job Description FRENCH SPEAKING CONSUMER SERVICES ASSOCIATEDo you love kids & family?Do you want to help kids get theirbest possible start?Do you get excited about the spirit of giving and new toys around the holiday season?Do you have a fun-loving attitude and enjoy helping others?If so, read on!! Fisher-Price is seeking energetic, positive individuals to join our consumer services team.Our team prides itself on our outstanding service and leaving our customers with a smile.This is your chance become part of a wonderful team!Come join the fun! Your impact:Able to speak and write French fluently Respond to consumer calls and e-mails received in the Consumer Services Department Resolve issues to consumers satisfaction and within the guidelines of service policy. Input consumer data using appropriate terminology and coding to insure the consistency and accuracy of the consumer database. Maintain up-to-date product knowledge for assigned skills. Must meet departmental goals for attendance, timeliness, schedule adherence, and quality of service. Must be available to complete a 40 hour day time training class that may last up to 3 weeks. May provide backup coverage to other product skills. Other duties as assigned by Supervisor. You have:Speedand can act decisively and with a strong sense of urgency. You strive to remove barriers to speed to achieve objectives more quickly and effectively. Communicationskills (both written and verbal in English and French) to communicate clearly and with impact, using the correct communication formats/methods. You convey confident, ease and enthusiasm when communicating with a variety of audiences. Consumer/ Customer Focusto understand and respond to the needs of consumers. You create solutions that deliver great impact and value to consumers and/ or internal or external customers. Excellent interpersonal skills and ability to demonstrate mature judgment to properly respond to consumer calls. Strong knowledge of computer operating systems and various software. Strong knowledge of Fisher-Price and Mattel toy products preferred. Experience, Education & Skills Qualifications:High School education required, Associates Degree in Business or related field preferred. Bilingual with abilityto speak and write inFrench 1-2 years related experience in Consumer Services/Customer Service, preferably in a call center environment is preferred. Exemplary attendance and job performance. About Us ABOUT US In 1931, Herman Fisher and Irving Price embarked on a journey to change the toy industry. Their goal: creating playthings that inspire a childs development. More than 85 years later, Fisher-Price remains deeply rooted in the belief that play is the way children learn best. To this day, understanding the importance of play in building a childs skills is the fundamental principle, as the company strives to enrich the lives of families with young children around the globe. United by the passion for a childs safe care and development at each age and stage, the people of Fisher-Price work tirelessly to bring families the best toys and baby products in the world. Some of the companys best-known brands include Laugh & Learn, Little People, Power Wheels, and Imaginext, and its also a leading developer of character-based toys for childrens programming such as Thomas & Friends, Blaze and the Monster Machines and Mickey Mouse Clubhouse. Fisher-Price is a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. (NASDAQ:MAT). For more information, visit ****or connect with Fisher-Price on Instagram, YouTube, Facebook, Twitter or Pinterest. Mattel is an Affirmative Action/Equal Opportunity Employer minorities/female/veterans/ individuals with disabilities/sexual orientation/gender identity

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