City of Phoenix
Job ID25989LocationParaprofessionalFull/Part Time Regular/Temporary ABOUT THIS POSITION Neighborhood Maintenance Call Center Representatives are responsible for providing technical information of violations relating to zoning, property maintenance, environmental safety, and housing safety to the public to process complaints, case histories, case management reports, and other code compliance related projects. Neighborhood Maintenance Call Center Representatives must possess strong customer service skills and the ability to multi-task in a fast-paced, high-volume public service and call center environment along with handling multi-phone lines. The position may provide administrative support to the department through front counter duties, which include working directly with a high volume of customers on the phone and in person, conducting inquiries, performing data entry, handling mail, office supply ordering and other miscellaneous duties within the detail. This recruitment may be used for any current or future vacancies over the life of the eligible list.RECRUITMENT DATESRecruitment closes February 26, 2018. All materials must be received by 11:59 p.m. on this date.SALARY$15.40 (minimum) - $22.48 (maximum) hourly / $32,032 - $46,758 annually. Comprehensive benefits package includes: 11.5 paid holidays, 12 vacation days, 15 sick days, free bus/light rail pass, traditional pension and 457/401 plans, tuition reimbursement upon hire, choice of Blue Cross/Blue Shield or Cigna HMO, PPO. For more details, visit: https://www.phoenix.gov/hrsite/Benefit Category/003.pdf JOB REQUIREMENTSOne year of customer service experience in a fast-paced environmentOne year of experience communicating regulations, procedural, or policy information to customers or the public.Proficiency in Microsoft Excel and WordOnly the highest qualified will be posted to the eligible to hire list. PREFERRED QUALIFICATIONS - The job requirements listed above, plus:Ability to communicate in SpanishMore than 2 years’ experience communicating regulations, procedural, or policy information in a fast paced, customer service oriented environment. HOW TO APPLYApply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position. The results of the resume screening process will be sent to your primary email address.WHAT YOU NEED TO KNOWAll finalists for positions are subject to a criminal background check applicable to the department or position.For other important information related to employment with the City of Phoenix, please visit: https://www.phoenix.gov/hrsite/Documents/Talent-Acquisition/Employment-Information.pdfIf you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.REFERENCENeighborhood Maint Tech I, JC: 60630, ID# 25989, 02/11/18, 6 mos, BK, Benefits: 003, QCity of Phoenix is an equal opportunity employer; our employees demonstrate superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
City of Phoenix
Website : http://phoenix.gov/
Phoenix is Arizona’s capitol and the sixth largest city in the United States, with more than 1.5 million residents and growing. With a workforce of more than 14,000 employees, Phoenix has long been recognized as one of the most desirable places to live and work. With operations which span more than 30 departments across the enterprise, Phoenix is one employer with many opportunities. We are always looking for positive, customer-service oriented team members to join us at all organizational levels. Whether you are a recent graduate just starting out or an experienced professional, Phoenix is a great place to grow both your community and your career. Operating area include: Aviation (including Sky Harbor International Airport), Budget and Research, Auditor, Clerk, Communications, Community & Economic Development, Education, Environment, Equal Opportunity, Finance, Fire, Emergency Management, Housing, Human Services, Information Technology, Law, Library, Court, Neighborhood Services, Parks and Recreation, Convention Center, Arts and Culture, Planning and Development, Police, Public Transit, Public Works, Street Transportation and Water Services.