Accentue Flex - Senior Incubation Analyst (Austin, TX)
Title: Accentue Flex - Senior Incubation Analyst (Austin, TX)
Job Number: 00598214
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. ?? Accenture is consistently recognized on FORTUNEâ€™s 100 Best Companies to Work For?and?DiversityIncâ€™s Top 50 Companies for Diversity?lists.?
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. ?In addition to delivering innovative solutions for Accentureâ€™s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todayâ€™s biggest business challenges.? You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining experience with one of the worldâ€™s leading professional services organizations.?
Securing our clientâ€™s platform against fraudulent activity, and providing quality customer service is at the core of our teamâ€™s goals. As a Senior Incubation Agent on the incubation team, you will assist achieving team goals by supporting the launch of new products and tools. Primary responsibilities are to: test new tools and workflow for engineering teams, provide quality insights and feedback to products teams for improvement, detail process documents and desktop procedures, create how-to material, and complete knowledge transfer to operational team. You will have a responsibility for achieving your own daily executions according to work plans, and finding solutions to complex delivery items. You will also be responsible for engaging with the team and to promote a high-performance culture and great place to work.
In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employeesâ€™ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.
This is not a virtual/remote role; the work is based at the client premises in Austin, TX. This role requires a distinct level of professionalism. Relocation assistance is not provided.
9 to 5 Monday through Friday but may be required to work other hours/days on an as needed basis
Individuals are provided paid training (typically 1week)
Depending on location and hours worked, meals may be provided at no cost to the employee while working at the client site, which is subject to change.
Day-to-day responsibilities may include, but are not limited to:
â€¢Testing new tools and systems to assist with the launch of new products
â€¢Provide quality insights and feedback that focus on resolving issues efficiently and utilizing time productively
â€¢Recognize usual and unusual transactions, trends or variations, and describe and detail them in a way that engineers and product managers can interpret easily
â€¢Assists with knowledge transfer from incubation to operational teams, and training new team members, as needed
â€¢Identifies, recommends, and implements process improvements and work insights
â€¢Proactively asks questions and maintains an awareness of the clientâ€™s business, operational activities, and processes within their team area
â€¢Communicates relevant information on a timely basis to Quality Assurance and Team Leads, and escalate issues or complex delivery items
â€¢Supports the sharing of process knowledge and best practices within the team
â€¢Requires professional interaction and communication, both within the Accenture organization and with client contacts. May be called upon to represent operational updates on behalf of Accenture to the client
â€¢Minimum 1 year of customer service experience in an office / technology industry environment
â€¢Minimum 1 year of experience in a service delivery and target driven (metrics) environment
â€¢Minimum 1 year of experience with Microsoft Office (or similar Office applications, Slack, Trello etc.), and the ability to manage multiple tools / web browsers simultaneously
â€¢Ability to work across different shift hours, including weekend hours
Experience in an analytical, investigative and fraud monitoring capacity
Professional Skills Requirements
â€¢Strong work ethic, taking personal accountability for accuracy and high-quality outputs, and demonstrating integrity to core team values
â€¢Excellent time management skills, and the ability to proactively and independently manage workload and targets
â€¢Self-motivated to work independently, with minimal supervision
â€¢Adaptable to learn new processes, concepts, and skills
â€¢Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
â€¢Excellent problem solving and organization skills
â€¢Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the team
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with **MEMBERS ONLY**SIGN UP NOW***.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job: Business Process Delivery