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Job Details

Customer Care Representative

Company name
The Hertz Corporation

Location
Detroit, MI

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Profile

General Responsibilities The Customer Care Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This flexible team member is part of a workgroup that works in multiple areas of Customer Service and Sales, Gold Service Representative, Ultimate Choice Exit Gate Representative, Ultimate Choice Greeter, and Instant Return Representative. All employees are trained in all areas to be able to provide the best customer experience they can while driving sales in all areas. The key responsibilities and accountability are: Effectively communicate and offer ancillary products and services to enhance customer\u2019s travel experience. Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer\u2019s responsibility of damage, fuel options and vehicle upsells. Achieve personal sales goals while supporting the goals of the team. Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer\u2019s rental experience. Provide world class customer service by managing the rentals and returns process, in compliance with Hertz\u2019s policies and procedures Qualify and process customer rentals with accuracy and attention to detail. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. Resolve customer issues and concerns professionally using effective customer service techniques. Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. Check fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. To carry out any other duties requested by the managers\/Team Leaders. Job Requirements: Must be 20 years of age Must have valid and active driver's license, with an acceptable driving record Work outdoors during all weather conditions. Stand for long periods of time. Work flexible shifts including days, nights, weekends and holidays; and work overtime as required. Excellent organizational and time management skills. Demonstrate sales, professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Show proven experience of working well within a team A minimum of one year of sales or customer experience in a high volume or service oriented environment Passion for customer service and attention to detail \u2013 Goes the extra mile Proven strong sales and closing skills and the ability to friendly, engaging manner Motivated to achieve and exceed targeted goals Mandatory Requirements Knowledge: Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Proficiency in English Must be able to: Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Have the competitive drive and confidence to succeed in a commission-based environment. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate sales, professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Show proven experience of working well within a team. Educational Background: High School Diploma or equivalent Physical Requirements: Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required. Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO\/AA: Females\/Minorities\/Disabled\/Vets

Company info

The Hertz Corporation
Website : https://www.hertz.com

Company Profile
Thank you for your interest in The Hertz Corporation. Here you will find information including current facts, figures, and historical data that allow you to learn more about the company from which you're renting a car or truck or equipment, or leasing a vehicle. Visit us often for informative updates! Click on Hertz Companies and find out about all of Hertz' subsidiaries and divisions-Hertz Rent A Car, Hertz Equipment Rental Corporation, Hertz Local Edition® (HLE), Hertz Car Sales®, or Hertz Truck and Van or Hertz Leasing. So whether you're renting a car or thinking about buying one, here you will find everything you need to know. Click on What's New and find out about our latest service or enhancement. Click on Hertz History, and you will discover things you may not have known about the company that has been #1 since it started in 1918.

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