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Job Details

Patient Service Specialist Team Leader - Call Center - Full Time

Company name
Watson Clinic

Lakeland, FL

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  • High School graduate or GED equivalent

  • All related education and experience must be within the last five (5) years

  • Must possess advanced medical terminology and/or knowledge in the medical field

  • Must have a minimum of 3 years experience in a medical and/or legal environment

  • Must have a minimum of 2 years experience in medical appointment scheduling position to include insurance verification

  • Must have a minimum of 2 years experience of customer service

  • Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change)


  • Prefer advanced understanding of medical, insurance and legal terminology

  • Prefer 3 years customer service experience in related field

  • Prefer 3 years experience in medical appointment scheduling to include insurance verification

  • Prefer 2 year experience in billing/payment processing

  • Proficient in IDX utilization


  • Must meet department standards for general abilities and typing tests; must have accurate keyboard skills

  • Must have knowledge of Windows-based computer applications

  • Must be detail oriented and able to access data from varied resources and programs

  • Must be able to multi-task and adjust work pace to meet the patient volume demands in a fast-paced environment demonstrating tact, courtesy and discretion at all times

  • Must possess professional manner and appearance


The Patient Service Specialist Team Leader – Call Center must possess excellent customer service skills as (s)he will work directly with our PSS staff to manage and monitor staff performance, promote teamwork and training, as well as maintain protocols. The Team Leader must demonstrate mastery in all PSS duties in order to facilitate appointment scheduling. The Team Leader will work in tandem with the Sr. PSS Staff to monitor work performance in consistent manner. Also provides clerical support to the Call Center/Reception Supervisory Staff. Greets callers and provides general directions to and within our facilities. Must be able to interact in an affirmative demeanor to patients, visitors and co-workers alike; to act as a role model promoting high morale and teamwork; expected to display a positive and professional image at all times to elicit a favorable lasting impression.

Company info

Watson Clinic
Website :

Company Profile

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